Customer Service Representative

Copeland LP; Forney (TX); On-site; USD 48,000 - 72,000; Full time

Job summary

Copeland LP is seeking a Customer Service Representative to manage customer issues and orders, coordinate shipments, and support demand planning across multiple plants and distribution centers. You will work with the materials group, warehouse personnel, trade compliance, and sales to meet customer needs.

Ideal candidates will have strong communication, problem-solving, and teamwork skills, plus 4+ years of experience and an Associate's degree or 60 college hours.

Qualifications

• Associate's degree or 60 hours college credit with 4+ years' experience in a relevant field, or an equivalent combination of education and experience.
• Strong communication skills.
• Proficient in Microsoft Office including email, Excel and Word.
• Strong problem-solving and teamwork skills.
• Must be able to interface with all levels of management both internal and with external customers.
• Ability to travel up to 5% of the time.
• Legal Authorization to work in the United States - Sponsorship will not be provided for this role.

Responsibilities

• Manage and resolve customer issues
• Manage orders and shipping activities between manufacturing plants as well as from a manufacturing plant/distribution center to the customer
• Manage demand management actions as needed to meet monthly plan including order activities between manufacturing plants, sales team, and external customers
• Work with the materials group, other Copeland location customer service teams, warehouse personnel, trade compliance, and sales team to meet critical customer n
• Ensure accuracy of orders and shipment information in the Oracle systems
• Monitor shipments to meet monthly demand targets and customer on-time delivery

Skills

Strong communication skills

Strong problem-solving

Teamwork

Interfacing with management

Education

Associate's degree or 60 hours college credit with 4+ years experience

Tools

Microsoft Office

Excel

Word

Email

Job description

About Us We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead. Whether you are a professional looking for a career change, an undergraduate student exploring your first opportunity, or recent graduate with an advanced degree, we have opportunities that will allow you to innovate, be challenged and make an impact.

AS A CUSTOMER SERVICE REPRESENTATIVE, YOU WILL:

• Manage and resolve customer issues
• Manage orders and shipping activities between manufacturing plants as well as from a manufacturing plant/distribution center to the customer
• Manage demand management actions as needed to meet monthly plan including order activities between manufacturing plants, sales team, and external customers
• Work with the materials group, other Copeland location customer service teams, warehouse personnel, trade compliance, and sales team to meet critical customer n
• Ensure accuracy of orders and shipment information in the Oracle systems
• Monitor shipments to meet monthly demand targets and customer on-time delivery

WHO YOU ARE:

• You will establish and maintain effective customer relationships.
• Provide timely and helpful information to individuals across the organization.
• Be persistent in accomplishing obstacles and setbacks.
• Build strong formal and informal networks.
• Pick up on situational cues and adjust in the moment.

WHAT YOU CAN EXPECT:

We offer work-life balance to our employees, general working hours for this position are: 8:00 am - 5:00 pm Monday through Friday. Normal 40 hours per week.

REQUIRED EDUCATION, EXPERIENCE & SKILLS:

• Associate's degree or 60 hours college credit with 4+ years' experience in relevant field, or an equivalent combination of education and experience will be considered
• Strong communication skills
• Strong computer skills - Microsoft Office including email, Excel and Word
• Strong problem-solving and teamwork skills
• Must be able to interface with all levels of management both internal and with external customers
• Ability to travel up to 5% of the time
• Legal Authorization to work in the United States - Sponsorship will not be provided for this role

PREFERRED EDUCATION, EXPERIENCE & SKILLS:

• Oracle experience
• Customer service experience in a manufacturing environment

OUR COMMITMENT TO OUR PEOPLE

Across the globe, we are united by a singular Purpose: Sustainability is no small ambition. That's why everything we do is geared toward a sustainable future—for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial. Our employees are our greatest strength. We believe that our culture of passion, openness, and collaboration empowers us to work toward the same goal - to make the world a better place. We invest in the end-to-end development of our people, beginning at onboarding and through senior leadership, so they can thrive personally and professionally.

Flexible and competitive benefits plans offer the right options to meet your individual/family needs:

• medical insurance plans
• dental and vision coverage
• 401(k) and more

We provide employees with flexible time off plans, including paid parental leave, vacation and holiday leave.

Together, we have the opportunity - and the power - to continue to revolutionize the technology behind air conditioning, heating and refrigeration, and cultivate a better future.

Our Commitment to Inclusion & Belonging

At Copeland, we cultivate a strong sense of inclusion and belonging where individuals of all backgrounds, and with diverse perspectives, are embraced and treated fairly to enable a stronger workforce. Our employee resource groups play an important role in culture and community building at Copeland.

Work Authorization

Copeland only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1 with OPT or CPT, H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire. If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: [e-mail]

Equal Opportunity Employer

Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.

With $5B of global revenue, Copeland is a leading provider of compression products, electronics, software, and solutions across many applications within Heating, Ventilation, Air Conditioning, and Refrigeration (HVACR), where macro and regulatory trends towards environmental sustainability, leads to changes in HVACR technology. Other products include other heating applications, food service and retail, transportation, and healthcare/life sciences. This new business also has a solution portfolio that manages, monitors, and controls refrigeration units in the commercial setting, as well as software solutions that measure and monitor temperature conditions of refrigerated goods in transit, where there is a greater emphasis on energy management/sustainability solutions globally.