Clienteling CRM Lead — US Brand Experience

Versace; United States; On-site; USD 115,000 - 125,000; Full time

Job summary

Versace's GV-New York Corporate Office is seeking a General role to lead training and adoption of the My Versace Clienteling App in the US, partnering with Retail and HQ teams to implement programs, identify opportunities and deliver results.

You will coordinate clienteling strategies across retail and digital touchpoints, outline action plans with leadership, and ensure an always-on experience for VIP customers.

Responsibilities

• Lead training and adoption of My Versace Clienteling App in the US by partnering with Retail and HQ teams to implement programs, identify opportunities and deliver results.
• Coordinate monthly Clienteling App training schedules for retail teams.
• Collaborate with Project Manager and technical team to identify and resolve app bugs or discrepancies reported by the retail teams.
• Support retail network with business critical requests and supplying client lists.
• Oversee all administrative Clienteling app requests.
• Compile data quality reports and distribute amongst the retail network.

Job description

Versace's GV-New York Corporate Office is seeking a General role to lead training and adoption of the My Versace Clienteling App in the US, partnering with Retail and HQ teams to implement programs, identify opportunities and deliver results.

You will coordinate clienteling strategies across retail and digital touchpoints, outline action plans with leadership, and ensure an always-on experience for VIP customers.