Manager, CRM

Michael Kors; New York (NY); On-site; USD 115,000 - 125,000; Full time

Job summary

Versace in New York seeks a GV-New York Corporate Office General Lead to drive the training and adoption of the My Versace Clienteling App across the US region, partnering with Retail and HQ to implement programs and achieve results.

In collaboration with management, outline a targeted clienteling strategy and calendar, coordinate development initiatives across retail and digital touchpoints, and maintain an always-on customer experience.

Responsibilities

• Train and drive adoption of My Versace Clienteling App in US region.
• Partner with Retail and HQ to implement programs and deliver results.
• Outline clienteling contact strategy with gifting and activities calendar.
• Coordinate development initiatives across retail & digital channels.
• Collaborate with cross-functional partners (Events, retail, merchandising, digital).
• Coordinate monthly Clienteling App training schedules.
• Collaborate with Project Manager to identify and resolve app bugs.

Job description

GV-New York Corporate Office General Lead

training and adoption of My Versace (Clienteling App) in the US region by partnering with Retail and HQ teams to implement programs, identify opportunities and deliver results

Partner with manger to present opportuninies to identify, maintain and grow VIC customer base and other priority customer segments (e.g. new, locals, lapsed...)

In collaboration with thier manager and HQ, outline a targeted clienteling contact strategy (including client gifting) and activities calendar to keep an “always-on” approach to their experience with Versace

With direction from retail leadership and manager, generate and propse action plans per boutique

Coordinate development initiatives across retail & digital channels and touch points

Articulate best practices sharing in these regions

Effectivly manage interactions with cross funcational partners (Events, retail, merchandising, digital)

Technical Responsibilities

• Coordinate monthly Clienteling App training schedules for retail teams
• Collaborate with My Versace Project Manager and technical team to identify and resolve app bugs or discrepancies reported by the retail teams
• Support retail network with business critical requests and supplying client lists
• Oversee all administrative Clienteling app requests
• Compile data quality reports and distribute amongst the retail network

Versace is an equal employment opportunity employer. Versace’s policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. Versace also prohibits harassment of applicants and employees based on any of these protected categories.

In compliance with certain Pay Transparency laws, employers are required to disclose a salary range. The salary for this position will vary based on role requirements, skill set and years of experience. Compensation Range: 115,000.00 - 125,000.00 USD

Founded by Gianni Versace in 1978, Versace is built on the principle of freedom — empowering fearless self-expression through every touchpoint, from fashion, interiors, fragrance, hospitality and more. Its fierce spirit of independence and progressivism fuels its relationships with the world's most influential figures, positioning Versace at the heart of culture. To own and wear Versace is to embrace a life without inhibition, without prejudice, accepting of deeply human truths and contradictions: a desire for classicism and innovative Italian artisanship, strength and sensuality, quietude and the volume raised to max. It is a luxury Italian vision with deeply Mediterranean values, committed to uncompromising quality in its designs for a complete life.

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