Manager, CRM

Versace; United States; On-site; USD 115,000 - 125,000; Full time

Job summary

Versace's GV-New York Corporate Office is seeking a General role to lead training and adoption of the My Versace Clienteling App in the US, partnering with Retail and HQ teams to implement programs, identify opportunities and deliver results.

You will coordinate clienteling strategies across retail and digital touchpoints, outline action plans with leadership, and ensure an always-on experience for VIP customers.

Responsibilities

• Lead training and adoption of My Versace Clienteling App in the US by partnering with Retail and HQ teams to implement programs, identify opportunities and deliver results.
• Coordinate monthly Clienteling App training schedules for retail teams.
• Collaborate with Project Manager and technical team to identify and resolve app bugs or discrepancies reported by the retail teams.
• Support retail network with business critical requests and supplying client lists.
• Oversee all administrative Clienteling app requests.
• Compile data quality reports and distribute amongst the retail network.

Job description

GV-New York Corporate Office

General

• Lead training and adoption of My Versace (Clienteling App) in the US region by partnering with Retail and HQ teams to implement programs, identify opportunities and deliver results
• Partner with manger to present opportuninies to identify, maintain and grow VIC customer base and other priority customer segments (e.g. new, locals, lapsed…)
• In collaboration with thier manager and HQ, outline a targeted clienteling contact strategy (including client gifting) and activities calendar to keep an “always-on” approach to their experience with Versace
• With direction from retail leadership and manager, generate and propse action plans per boutique
• Coordinate development initiatives across retail & digital channels and touch points
• Articulate best practices sharing in these regions
• Effectivly manage interactions with cross funcational partners (Events, retail, merchandising, digital)

Technical Responsibilities

• Coordinate monthly Clienteling App training schedules for retail teams
• Collaborate with My Versace Project Manager and technical team to identify and resolve app bugs or discrepancies reported by the retail teams
• Support retail network with business critical requests and supplying client lists
• Oversee all administrative Clienteling app requests
• Compile data quality reports and distribute amongst the retail network

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Versace is an equal employment opportunity employer. Versace’s policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. Versace also prohibits harassment of applicants and employees based on any of these protected categories.

In compliance with certain Pay Transparency laws, employers are required to disclose a salary range. The salary for this position will vary based on role requirements, skill set and years of experience.

Compensation Range:

115,000.00 - 125,000.00 USD