CRM & Clienteling Lead - US Retail Growth

Michael Kors; New York (NY); On-site; USD 115,000 - 125,000; Full time

Job summary

Versace in New York seeks a GV-New York Corporate Office General Lead to drive the training and adoption of the My Versace Clienteling App across the US region, partnering with Retail and HQ to implement programs and achieve results.

In collaboration with management, outline a targeted clienteling strategy and calendar, coordinate development initiatives across retail and digital touchpoints, and maintain an always-on customer experience.

Responsibilities

• Train and drive adoption of My Versace Clienteling App in US region.
• Partner with Retail and HQ to implement programs and deliver results.
• Outline clienteling contact strategy with gifting and activities calendar.
• Coordinate development initiatives across retail & digital channels.
• Collaborate with cross-functional partners (Events, retail, merchandising, digital).
• Coordinate monthly Clienteling App training schedules.
• Collaborate with Project Manager to identify and resolve app bugs.

Job description

Versace in New York seeks a GV-New York Corporate Office General Lead to drive the training and adoption of the My Versace Clienteling App across the US region, partnering with Retail and HQ to implement programs and achieve results.

In collaboration with management, outline a targeted clienteling strategy and calendar, coordinate development initiatives across retail and digital touchpoints, and maintain an always-on customer experience.