Client Underwriting Assistant and Office Coordinator

Child Care Aware; Charlottesville (VA); On-site; USD 45,000 - 48,000; Full time

Benefits offered by this job

Health

dental

vision

disability insurances

401k

vacation

sick days

Job summary

Child Care Aware in Charlottesville, VA seeks a Client Underwriting Assistant and Office Coordinator to handle underwriting support and office ops in a full-time role. You will report to the Manager of Underwriting Accounts and Accounting Manager, with a typical schedule Monday–Friday 9–5 and occasional evenings or weekends.

The position combines client communications, contract and billing tasks, data reporting, and event coordination, requiring strong writing, organization, and multitasking.

Qualifications

• Courteous, detail oriented, organized self-starter to take this new position and flourish.
• Must be comfortable initiating communication via phone and email.
• Must be able to both adhere to regulations as well as think creatively depending on the task at hand.
• General office experience required whether professional, volunteer or intern capacity
• Excellent writing skills, customer service and database experience a plus.

Responsibilities

• Regular client contact via phone and email to assist in writing and timing weekly schedule copy to air on the radio, editing other copy and tracking.
• Assist with contract, billing, and daily log review; running reports
• Maintain communications with onboarding clients to ensure new clients start in a timely manner and conversations move forward.
• Manage creative and implementation of digital campaigns through Analytic Owl with underwriting sales associates and Development Director.
• Update website for new and expired clients. Serve as a backup for billing review.
• Manage purchases and maintenance of office supplies and equipment
• Monitor and appropriately respond or forward all incoming emails and voicemails from general information lines.
• Assist with company-wide events and organize conference registrations and travel arrangements.
• Liaise with building maintenance manager or external service vendors to resolve office issues. Responsible for security systems including offsite and internal key system
• Manage and maintain communication and security systems, equipment, and vehicles.

Skills

Customer service

Writing skills

Phone communication

Database experience

Tools

Analytic Owl

Job description

Client Underwriting Assistant and Office Coordinator

The Client Underwriting Assistant and Office Coordinator serves in a full-time capacity executing essential areas of the Underwriting Sales Department and handling critical duties of office administration. They will report to the Manager of Underwriting Accounts and the Accounting Manager. This position is in Charlottesville, VA. General schedule Monday - Friday 9-5 with occasional evening and weekend work as needed.

Key Responsibilities

• Regular client contact via phone and email to assist in writing and timing weekly schedule copy to air on the radio, editing other copy and tracking.
• Assist with contract, billing, and daily log review; running reports
• Maintain communications with onboarding clients to ensure new clients start in a timely manner and conversations move forward.
• Manage creative and implementation of digital campaigns through Analytic Owl with underwriting sales associates and Development Director.
• Update website for new and expired clients. Serve as a backup for billing review.
• Manage purchases and maintenance of office supplies and equipment
• Monitor and appropriately respond or forward all incoming emails and voicemails from general information lines.
• Assist with company-wide events and organize conference registrations and travel arrangements.
• Liaise with building maintenance manager or external service vendors to resolve office issues. Responsible for security systems including offsite and internal key system
• Manage and maintain communication and security systems, equipment, and vehicles.

Required Qualifications

• Courteous, detail oriented, organized self-starter to take this new position and flourish.
• Must be comfortable initiating communication via phone and email.
• Must be able to both adhere to regulations as well as think creatively depending on the task at hand.
• General office experience required whether professional, volunteer or intern capacity
• Excellent writing skills, customer service and database experience a plus.

$45,000 – $48,000 / year

EOE

Benefits

• Health
• dental
• vision
• disability insurances
• 401k
• vacation
• sick days

Job Classification

Administrative & Office Support