Office Manager

Civic Media; Park Falls (WI); On-site; USD 36,000 - 60,000; Full time

Job summary

Civic Media is seeking an Office Manager to organize and coordinate administration duties for our Midwest network. The role covers radio traffic, billing, record-keeping, and creating a pleasant, efficient work environment across multiple stations and platforms.

You will support senior management, manage daily logs, respond to calls, and assist with events and community activities, while ensuring smooth operations and strong communication.

Qualifications

• Experience in administrative roles, handling office tasks and record-keeping.
• Strong written and verbal communication skills.
• Proficiency with Microsoft Office and Google Suite for daily tasks.
• Ability to manage calendars, scheduling, and basic billing support.
• High attention to detail and problem-solving abilities.

Responsibilities

• Schedule Northwoods Big Deals meetings with team members and coordinate major sales initiatives.
• Manage daily radio logs for 5 Civic Media radio stations.
• Organize and assist with office operations and procedures.
• Answer incoming calls and route to the proper department.
• Provide general support to visitors and staff.
• Mail pickup and processing, including invoices and deposits.
• Assist with events, remotes, and community activities.
• Maintain office supplies and equipment, perform routine rounds.
• Support senior management to ensure smooth business operations.

Skills

Microsoft Office

Google Suite

Email scheduling

Photoshop

Organizational skills

Attention to detail

Writing & communication

Web & tech skills

Learning agility

Education

High School Diploma

Job description

Civic Media has built a state-wide radio and digital media network in the Midwest with the goal of championing the practice of democracy by empowering honest and informative local voices. We’re merging the legacy of radio with the immediacy of digital to deliver high-quality content to a growing audience via our radio stations, websites, mobile app and associated social media platforms. We work in a fast-paced environment that values communication, integrity, vision, innovation and collaboration in order to fulfill our vision of being the media platform that informs, guides, and inspires our audience through the complex landscape of information, commentary, and civic engagement.

SUMMARY

The Office Manager organizes and coordinates administration duties and office procedures. Handling administrative tasks such as radio traffic, billing, and record‑keeping.
This role will create and maintain a pleasant work environment, ensuring high levels of organizational effectiveness, communication, and safety.

RESPONSIBILITIES

• Schedule Northwoods Big Deals meetings with team members and coordinate, maintain and support major sales initiatives, including managing the Northwoods Big Deals platform and online store
• Manage daily radio logs for 5 Civic Media radio stations
• Organize and assist with office operations and procedures
• Answer all incoming phone calls and direct them to the appropriate department persons
• Provide general support to visitors and staff
• Daily mail pick up at the post office, and mail out as needed
• Assist with in-house or off-site activities, like community events, and remotes
• Maintain general office functions, including office supply inventory and ordering, performing regular office rounds to ensure office machines are in order
• Assist senior management with various tasks as needed to ensure the business runs smoothly and efficiently
• Pick up mail at the post office, mail out invoices, deposit checks, post payments, and enter broadcast orders for the sales department
• Support major sales initiatives
• May include light housekeeping duties
• *The company reserves the right to add or change duties at any time.

SKILLS, KNOWLEDGE & EXPERIENCES

• Proficient with Microsoft Office, including Word, Excel, PowerPoint
• Proficient with Google Suite including Gmail, Drive, Docs, Sheets, Forms
• Familiarity with email scheduling tools, like Email Scheduler and Boomerang
• Photoshop knowledge a plus
• Strong organizational and planning skills in a fast-paced environment
• Attention to detail and problem-solving skills
• Strong writing, proofreading, and verbal communication skills
• Excellent web and technology skills and comfortable troubleshooting tech issues
• Comfortable learning new technical/computer skills
• Minimum high school diploma required
• A minimum one year of administrative experience required

• Proven experience as an Office Manager, Front Office Manager, or Administrative Assistant preferred