Client Transition Specialist

IQVIA; Parsippany-Troy Hills (NJ); On-site; USD 73,000 - 184,000; Full time

Job summary

IQVIA is seeking a Client Transition Specialist to coordinate transition activities for next-generation data assets and ensure a positive client experience in a dynamic environment.

You will work with cross-functional teams to monitor milestones, resolve routine inquiries, and document lessons learned to improve future transitions. This role emphasizes strong communication, organization, and the ability to manage multiple priorities in a fast-paced setting.

Qualifications

• Bachelor's degree or equivalent experience.
• 2-5 years of experience in Client Services, Project Management, Account Management, Data Operations, Commercial Operations, Market Research, or related fields.
• Knowledge of IQVIA National and/or Subnational products and services and/or pharmaceutical reports.
• Strong communication, organization, follow-up, and problem-solving skills.
• Ability to manage multiple priorities and deadlines.
• Experience using Microsoft Excel, PowerPoint, Microsoft Office applications, Smartsheet, and other visualization tools.
• High learning agility.

Responsibilities

• Support client transition activities related to IQVIA data assets, including national and subnational assets and future patient-level assets. Assist with onboarding, migration, and implementation activities.
• Monitor transition milestones and track open items through completion.
• Investigate and resolve routine client inquiries and first-line service issues.
• Escalate complex items to appropriate support teams and monitor follow-up through closure.
• Partner with Go-to-market, Project Management, Commercial, Client Services, Data Operations, and Development Teams.
• Coordinate activities needed to support successful client transition execution.
• Develop effective working relationships with client contacts and provide information as needed to address questions tied to the transition to the Next Generation data assets..
• Provide practical updates regarding transition status, open items, and next steps.
• Identify opportunities to improve transition processes and enhance client experience.
• Document repeatable steps, status updates, and lessons learned to support future transitions.

Skills

Strong communication

Organizational skills

Follow-up

Problem-solving

Multitasking

Learning agility

Education

Bachelor's degree or equivalent experience

Tools

Excel

PowerPoint

Smartsheet

Microsoft Office

Job description

Position Summary

The Client Transition Specialist supports client transition activities related to IQVIA next-generation data assets. This role serves as an operational resource responsible for coordinating transition deliverables, supporting issue resolution, facilitating communication across stakeholders, and helping ensure a positive client experience throughout the transition process.

Position Summary

The Client Transition Specialist supports client transition activities related to IQVIA next-generation data assets. This role serves as an operational resource responsible for coordinating transition deliverables, supporting issue resolution, facilitating communication across stakeholders, and helping ensure a positive client experience throughout the transition process.

Key Responsibilities

Client Transition Support

• Support client transition activities related to IQVIA data assets, including national and subnational assets and future patient-level assets. Assist with onboarding, migration, and implementation activities.
• Monitor transition milestones and track open items through completion.

Issue Resolution

• Investigate and resolve routine client inquiries and first-line service issues.
• Escalate complex items to appropriate support teams and monitor follow-up through closure.

Cross-Functional Coordination

• Partner with Go-to-market, Project Management, Commercial, Client Services, Data Operations, and Development Teams.
• Coordinate activities needed to support successful client transition execution.

Client Communication

• Develop effective working relationships with client contacts and provide information as needed to address questions tied to the transition to the Next Generation data assets..
• Provide practical updates regarding transition status, open items, and next steps.

Process Improvement

• Identify opportunities to improve transition processes and enhance client experience.
• Document repeatable steps, status updates, and lessons learned to support future transitions.

Qualifications

• Bachelor's degree or equivalent experience.
• 2-5 years of experience in Client Services, Project Management, Account Management, Data Operations, Commercial Operations, Market Research, or related fields.
• Knowledge of IQVIA National and/or Subnational products and services and/or pharmaceutical reports.
• Strong communication, organization, follow-up, and problem-solving skills.
• Ability to manage multiple priorities and deadlines.
• Experience using Microsoft Excel, PowerPoint, Microsoft Office applications, Smartsheet, and other visualization tools.
• High learning agility.

Preferred Qualifications

• Experience supporting pharmaceutical, biotech, or healthcare clients.
• Ability to work effectively in a cross-functional and matrixed environment.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com.

IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. https://jobs.iqvia.com/eoe

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.

The potential base pay range for this role, when annualized, is $73,400.00 - $183,600.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.