Client Training & Process Improvement Analyst

American Modern Insurance Group; Cincinnati (OH); Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

Health insurance options

Vision and dental

Disability coverage

Life and AD&D plans

401k with match

Paid time off

Job summary

American Modern Insurance Group, part of Munich Re, seeks a Client Training and Learning Development professional to translate client needs into practical training and process solutions. The role combines instructional design, facilitation, and business analysis to enhance agent, customer, and employee experiences.

The hybrid position collaborates across Legal, Compliance, Sales, Marketing, and Customer Service to ensure content accuracy and effective delivery while improving workflows and

Qualifications

• Experience delivering training, facilitating presentations, coaching, or leading learning sessions.
• Experience gathering business needs, analyzing information, and documenting processes.
• Experience developing training materials, job aids, e-learning, or similar content.
• Strong client-facing communication and the ability to present recommendations to varied audiences.
• Proficiency with Microsoft Office and virtual meeting platforms.

Responsibilities

• Consult with clients and stakeholders to identify learning needs and performance opportunities.
• Design training programs, facilitator guides, job aids, e-learning modules, and assessments.
• Facilitate training sessions in virtual and in-person settings and coach participants.
• Collaborate with Legal, Compliance, Sales, Marketing, and Customer Service to ensure accuracy.
• Coordinate training schedules, records, and logistics to deliver a professional experience.
• Measure training effectiveness and drive continuous program improvements.
• Document business needs and processes, and translate findings into actionable recommendations.

Skills

Training delivery

Business analysis

Process documentation

Client communication

Office software

Education

Bachelor’s degree preferred

Tools

Microsoft Office

Virtual meeting tools

Job description

American Modern Insurance Group, part of Munich Re, seeks a Client Training and Learning Development professional to translate client needs into practical training and process solutions. The role combines instructional design, facilitation, and business analysis to enhance agent, customer, and employee experiences.

The hybrid position collaborates across Legal, Compliance, Sales, Marketing, and Customer Service to ensure content accuracy and effective delivery while improving workflows and