Client Training Manager — Elevate Client Experience

LeadsOnline; Plano (TX); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401k with company matching

HSA with employer contributions

FSA

Parental Leave

Vacation

Job summary

LeadsOnline is seeking a Client Training Manager to lead and refine our external and internal training offerings. You will guide the training function, mentor instructors, and collaborate across departments to drive value and align with company goals.

The role focuses on onboarding, retention, and expansion, with emphasis on delivering an exceptional client experience and achieving strategic objectives in a fast-growing, mission-driven organization.

Qualifications

• Minimum of 7 years of experience managing training delivery activities.
• Minimum of 5 years of experience as an instructor in a similar line of business.
• College degree and/or equivalent professional experience preferred.
• Must possess professional written and verbal communication skills.
• Must be able to effectively work in a team environment.
• Must live locally within the Plano, Texas or Montreal, Quebec area.
• Must show documentation of eligibility to work in the U.S. or Canada.

Responsibilities

• Manage worldwide activities related to the delivery of training to LeadsOnline's external and internal clients.
• Coordinate training activities in conjunction with the integration of new systems and product releases.
• Participate in and coordinate planning activities for the training function, including budgets, operational plans, and strategic plans.
• Provide mentoring and coaching to instructors and client support staff.
• Continuously refine our training and support product offerings, finding ways to generate value and profit from the overall training function.
• Collaborate with other LeadsOnline departments to ensure successful implementation of the company's financial goals and strategic business objectives.
• Develop all training tools (training guides, instructor guides, computer-based training).
• Translate a deep understanding of our product, company, and market into highly effective customer experience strategies and tactics.

Skills

Training delivery

Instruction

Leadership

Communication

Remote support experience

Education

College degree or equivalent

Job description

LeadsOnline is seeking a Client Training Manager to lead and refine our external and internal training offerings. You will guide the training function, mentor instructors, and collaborate across departments to drive value and align with company goals.

The role focuses on onboarding, retention, and expansion, with emphasis on delivering an exceptional client experience and achieving strategic objectives in a fast-growing, mission-driven organization.