Client Delivery Trainer

wasatchproperty; Salt Lake City (UT); Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Structured learning and career develop

Mental health program

Generous Paid Ti

Job summary

MarketStar in Salt Lake City, UT is seeking a Client Delivery Trainer to lead end-to-end enablement training for client teams. You will design, deliver, and manage training initiatives that drive world-class performance and business growth.

The role requires sales experience, facilitation skills, and knowledge of adult learning principles. You will partner with program managers and QA to align training with client priorities and measure impact.

Qualifications

• Proven experience in sales enablement, sales training, or related role.
• Knowledge of adult learning principles.
• Experience in training facilitation and delivery.
• Excellent communication & interpersonal skills.
• Strong project management skills and a track record of meeting deadlines.
• Demonstrated ability to coach, mentor, and develop learners.
• Experience with content creation, sales processes.
• Prior experience in a client-embedded or program-specific training role.
• Commitment to staying current with industry trends & prioritizing professional development.

Responsibilities

• Drive learner readiness and accountability throughout onboarding by monitoring engagement, coaching performance, reinforcing expectations, and ensuring a successful transition from training to the production floor.
• Execute the certification strategy from readiness through completion, including mock calls, knowledge validation, performance calibration, and go-live recommendations in partnership with Team Leads and QA.
• Build strong partnerships with Program Managers, Team Leads, QA, and client stakeholders to align training execution to business priorities, performance expectations, and evolving program needs.
• Lead the mentorship experience post-training by driving structured skill application, coaching opportunities, shadowing, and feedback loops that reinforce learning and accelerate confidence in role.
• Design, build, and continuously evolve impactful learning materials including facilitator guides, participant resources, knowledge checks, call frameworks, and scalable enablement assets that support learner success.
• Measure training impact through learner performance data, certification outcomes, business metrics, and stakeholder feedback to evaluate effectiveness and inform strategic improvements.
• Deliver ongoing enablement that addresses performance gaps, reinforces key behaviors, and supports continued skill growth based on business trends, floor insights, and client priorities.
• Identify learning opportunities through feedback, quality trends, and business performance data, then implement targeted improvements to strengthen training outcomes and increase effectiveness over time.
• Execute onboarding and enablement programs from kickoff through completion, ensuring learners, leaders, tools, and resources are prepared to deliver a high-quality training experience.
• Lead training initiatives through effective planning and stewardship of program resources, materials, and budget allocations to enhance learner experience and team engagement.
• Lead and deliver program-specific onboarding that equips new hires to ramp quickly and perform confidently.
• Facilitate training aligned to MarketStar and client expectations across product knowledge, sales methodology, roleplay progression, and certification readiness.

Skills

sales enablement

sales training

adult learning principles

training facilitation

communication skills

project management

coaching and mentoring

content creation

client-embedded training

sales processes

Job description

In everything we do, we believe in creating growth, for our clients, our employees, and our community. For the past 35+ years, we have been generating revenue for the most innovative tech companies across the globe through our outsourced B2B demand, sales, customer success, and revenue operations solutions. We are passionate about cultivating career advancements for our people, and support them through mentorship, leadership, and career-development programs. We provide service and support to our communities through the MarketStar Foundation.

Our exceptional team is the cornerstone of MarketStar's accomplishments. We are proud of our award-winning workplace culture and to be named a top employer in our industry. These achievements are a testament to our six core values, embraced by our 3,000+ employees worldwide. From our headquarters in Utah, USA, to our global offices in India, Ireland, Bulgaria, Mexico, the Philippines, and Australia, we all work together to drive innovation and success.

About the Client Delivery Trainer

The Client Delivery Trainer leads the end-to-end design, delivery, and management of enablement training for MarketStar client teams. This role serves as the training point of contact for the assigned client program, ensuring that training delivery meets world-class standards and directly supports business growth. The ideal candidate will bring strong experience in sales, facilitation skills, and a deep understanding of the sales process to foster a high-performing & development-focused training culture.

Location: SLC, UT - Hybrid

What Will You Do?

• Drive learner readiness and accountability throughout onboarding by monitoring engagement, coaching performance, reinforcing expectations, and ensuring a successful transition from training to the production floor.
• Execute the certification strategy from readiness through completion, including mock calls, knowledge validation, performance calibration, and go-live recommendations in partnership with Team Leads and QA.
• Build strong partnerships with Program Managers, Team Leads, QA, and client stakeholders to align training execution to business priorities, performance expectations, and evolving program needs.
• Lead the mentorship experience post-training by driving structured skill application, coaching opportunities, shadowing, and feedback loops that reinforce learning and accelerate confidence in role.
• Design, build, and continuously evolve impactful learning materials including facilitator guides, participant resources, knowledge checks, call frameworks, and scalable enablement assets that support learner success.
• Measure training impact through learner performance data, certification outcomes, business metrics, and stakeholder feedback to evaluate effectiveness and inform strategic improvements.
• Deliver ongoing enablement that addresses performance gaps, reinforces key behaviors, and supports continued skill growth based on business trends, floor insights, and client priorities.
• Identify learning opportunities through feedback, quality trends, and business performance data, then implement targeted improvements to strengthen training outcomes and increase effectiveness over time.
• Execute onboarding and enablement programs from kickoff through completion, ensuring learners, leaders, tools, and resources are prepared to deliver a high-quality training experience.
• Lead training initiatives through effective planning and stewardship of program resources, materials, and budget allocations to enhance learner experience and team engagement.
• Lead and deliver program-specific onboarding that equips new hires to ramp quickly and perform confidently.
• Facilitate training aligned to MarketStar and client expectations across product knowledge, sales methodology, roleplay progression, and certification readiness.

What Will You Need to Succeed?

• Proven experience in sales enab lement, sales t raining, or rela ted role s
• Knowledge of adult learning principles
• Experience in training facilitation and delivery
• Exc ellent communica tion & interperson skills
• Stro ng project m anagement skills and a track record of m eeting deadlin es
• Demonstrated ability to coach, mentor, and develop learners
• Experience with content creation , sales pro cesses
• Prior experience in a client-embedded or program-specific training role
• Com mitment to staying current with industry trends & prioritiz ing profe ssional development

What We Offer:

In our commitment to our "We Care" value, we believe in providing employees with valuable mental and physical well-being benefits including:

• Structured learning and career development programs
• Mental health program
• Generous Paid Ti