Client Experience & Onboarding Specialist

Elevate Search Partners; Omaha (NE); On-site; USD 45,000 - 65,000; Full time

Job summary

Elevate Search Partners is seeking a personable client support specialist to be the first face for our clients, answering inquiries by phone, email, and chat, and guiding onboarding and implementation with clarity and care.

You will collaborate across internal teams, document timelines, keep clients informed, and build lasting relationships that help owners and employees feel supported and valued in a fast-growing, people-first environment.

Qualifications

• Excellent communication and empathy in client interactions.
• Ability to manage multiple tasks and timelines with accuracy.
• Comfort collaborating with diverse internal teams.

Responsibilities

• Serve as the first point of contact for client inquiries via phone, email, and chat.
• Execute onboarding and implementation for new clients with accurate timelines and clear documentation.
• Route client communications to internal experts and follow through to resolution.
• Proactively engage clients with check-ins to reinforce satisfaction and long-term partnerships.

Job description

Elevate Search Partners is seeking a personable client support specialist to be the first face for our clients, answering inquiries by phone, email, and chat, and guiding onboarding and implementation with clarity and care.

You will collaborate across internal teams, document timelines, keep clients informed, and build lasting relationships that help owners and employees feel supported and valued in a fast-growing, people-first environment.