Client Technology Technician

spectrumhealth; Troy (MI); On-site; USD 50,000 - 70,000; Full time

Job summary

Corewell Health in Troy, MI is seeking a Technical Field Services professional to install, maintain, and support client technology and medical equipment. You will troubleshoot issues, document resolutions, and coordinate problem escalation as needed.

Responsibilities include testing new solutions, training end-users, and collaborating across teams to ensure seamless operations across outpatient sites. Excellent communication and readiness for off-hours support are essential.

Qualifications

• High School Diploma or equivalent.
• At least 2 years of relevant experience.
• Able to troubleshoot hardware at multiple outpatient sites.
• Able to work outside regular business hours for go-live support.

Responsibilities

• Install, replace, repair and support client technology and medical equipment.
• Provide troubleshooting and documentation for technology requirements and workflows; act as primary problem-identification contact.
• Perform event correlation/log analysis, failure analysis and root cause analysis.
• Participate in testing of new client technology solutions and medical equipment; provide feedback.

Skills

Technical support

Hardware troubleshooting

Outpatient sites

After-hours support

Customer service

Education

High School Diploma

Associate's Degree/Technical school

Tools

Microsoft A+

Job description

Job Summary

Under minimal supervision, communicates and works together with customers to configure, install, preventatively maintain, improve and troubleshoot client technologies, medical equipment, their systems and integrations that optimize the end user experience. As the point of contact for problem coordination and resolution, demonstrates customer service skills, empathy and urgency. Serves as resource on technology projects and initiatives. Documents problems and resolutions and escalates appropriately, when necessary. May perform end-user training. Participates in the testing and evaluation of new client technology solutions and medical equipment as well as implementing prototypes. Competent to work on most types of client technologies and medical equipment within a diverse customer portfolio, but at times requires guidance from others.

Essential Functions

Under minimal supervision, working with and for the customers, responsible for the installation, replacement, repair and support of client technology, medical equipment and their systems.

Knowledgeable about the systems used within assigned areas of responsibility, providing troubleshooting and documentation for technology requirements and workflows, while ensuring alignment with Digital Services (DS) architectural standards. Serves as primary point of contact for problem identification, and helps drive issue resolution.

Performs event correlation/log analysis, failure analysis/reporting and root cause analysis.

Serves as resource on technology projects, and may take part in end-user training.

Participates in the testing of new client technology solutions and medical equipment, and provides constructive feedback throughout the process.

Qualifications

Required

• High School Diploma or equivalent

• At least 2 years of relevant experience in the field

• Able to troubleshoot hardware at multiple Outpatient sites beyond the Beaumont Service Center

• Able to work outside of regular business hours for go-live support.

Preferred

• Associate's Degree /Technical school or equivalent

• 3 or more years of relevant experience in the field

• Client technology support experience

• CRT - Microsoft A+

About Corewell Health

As a team member at Corewell Health, you will play an essential role in delivering personalized health care to our patients, members and our communities. We are committed to cultivating and investing in YOU. Our top‑notch teams are comprised of collaborators, leaders and innovators that continue to build on one shared mission statement - to improve health, instill humanity and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence.

How Corewell Health cares for you

• Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here .

• On-demand pay program powered by Payactiv

• Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!

• Optional identity theft protection, home and auto insurance

• Traditional and Roth retirement options with service contribution and match savings

• Eligibility for benefits is determined by employment type and status

Primary Location

SITE - 1740 E Maple Rd - Troy

Department Name

Technical Field Services CHE Ambulatory - Corporate

Employment Type

Full time

Shift

Day (United States of America)

Weekly Scheduled Hours

40

Hours of Work

8:00 a.m. to 5:00 p.m.

Days Worked

Monday to Friday

Weekend Frequency

Variable weekends

Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.

Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.

An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find