Client Technology Technician

spectrumhealth; Grand Rapids (MI); On-site; USD 42,000 - 62,000; Full time

Job summary

Corewell Health is seeking an intermediate IT support professional to assist healthcare staff with client devices and standard corporate applications. You work alone or with a team under intermittent supervision, applying problem-solving skills to resolve issues and educate users in a respectful manner.

You will handle deployment, troubleshooting, and adherence to security and usage standards, with a focus on effective communication and customer service in a healthcare setting.

Qualifications

• Must have a High School Diploma or equivalent and at least 2 years of field experience.
• Preferred: Associate's Degree/Technical schooling and 3+ years in client technology support.

Responsibilities

• Provide intermediate level technical support to healthcare community focusing on client technology/devices and standard corporate applications.
• Follow corporate standards, solve problems, and communicate effectively with users.
• Assist in deployment, support, and education of end-user devices within policy guidelines.

Skills

Client technology support

Deskside IT support

Windows & standard apps

Network basics

Security procedures

Communication skills

Problem solving

Team collaboration

Education

High School Diploma or equivalent

Associate's Degree/Technical school or equivalent

Job description

Job Summary

Working alone or as part of a team under intermittent supervision, provides intermediate level technical support to members of the healthcare community with a focus on client technology/devices and standard corporate applications utilizing technical knowledge, corporate standards, problem solving and communication skills at an intermediate level.

Essential Functions

• Intermediate knowledge of computer security procedures and protocol.


• Novice level understanding of network infrastructure and protocols.


• Intermediate skills with common micro-computer operating systems.


• Intermediate knowledge of corporate usage standards/policies related to end user devices/technology.


• Technical and functional understanding of corporate standard client devices for purpose of deployment, support and customer education at an Intermediate level.


• Intermediate skill level with problem definition, troubleshooting and corrective actions in support of end user devices/technology.


• Ability to identify technical and functional specifications to meet customer needs related to client devices within the framework of corporate standards at a Novice level.


• Intermediate interpersonal skills, flexibility, and customer service focus.


• Ability to communicate effectively, both orally and in writing at an intermediate level.


• Ability to communicate technical information to non-technical personnel at an intermediate level.

Qualifications

Required

• High School Diploma or equivalent


• At least 2 years of relevant experience in the field

Preferred

• Associate's Degree/Technical school or equivalent


• 3 or more years of relevant experience in the field


• Client technology support experience


• Deskside IT support experience


• CRT - Microsoft A+

About Corewell Health

As a team member at Corewell Health, you will play an essential role in delivering personalized health care to our patients, members and our communities. We are committed to cultivating and investing in YOU. Our top-notch teams are comprised of collaborators, leaders and innovators that continue to build on one shared mission statement - to improve health, instill humanity and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence.

How Corewell Health cares for you

Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here .

• On-demand pay program powered by Payactiv


• Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!


• Optional identity theft protection, home and auto insurance


• Traditional and Roth retirement options with service contribution and match savings

Eligibility for benefits is determined by employment type and status

Employment Details

Primary Location: SITE - Priority Health - 1239 E Beltline Ave NE - Grand Rapids

Department Name: Technical Field Services Priority Health and Corp - Corporate

Employment Type: Full time

Shift: Day (United States of America)

Weekly Scheduled Hours: 40

Hours of Work: 8:00 a.m. to 4:30 p.m.

Days Worked: Monday to Friday

Weekend Frequency: N/A

Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.

Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.

An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.