PACS Support Analyst

Spectrum Health; Royal Oak (MI); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Comprehensive benefits

On-demand Pay

Discounts directory

Identity theft protection

Retirement with match

Job summary

Corewell Health in Royal Oak, MI, is seeking a mid-level IT healthcare tech support professional to work solo or with a team under intermittent supervision. You will contribute to systems and requirements analysis, project management, and problem solving in a complex clinical environment.

The role emphasizes knowledge of corporate device standards, deployment, network protocols, and strong communication skills to educate users and support teams.

Qualifications

• Associate's Degree or technical training is required.
• At least 2 years of relevant healthcare IT experience.
• Experience with clinical hardware and client software support.
• Experience with event correlation, failure analysis and root-cause analysis.

Responsibilities

• Provide intermediate level systems analysis and configuration support.
• Assist with deployment and education on corporate client devices.
• Analyze network infrastructure and protocols at an intermediate level.
• Serve as escalation point for peer resources and support tasks.
• Communicate effectively with technical and non-technical personnel.

Skills

Systems analysis

Clinical software knowledge

End user devices standards

Client devices deployment

Network protocols

Technological trend awareness

Problem solving

Project management

Customer service orientation

Communication skills

Education

Associate's Degree/Technical training

2+ years experience

Bachelor's degree preferred / 3+ years

Job description

Job Summary

Working alone or as part of a team under intermittent supervision, provides intermediate level support to members of the healthcare community in a complex technical and process environment with a focus on utilizing systems analysis, requirements analysis, project management, technical knowledge, problem solving, organizing and communication skills at an intermediate level.

Essential Functions

• Intermediate level skills in systems analysis techniques and processes.
• Intermediate knowledge of corporate and clinical software setup and configuration as used by associated customer base.
• Intermediate knowledge of corporate usage standards/policies related to end user devices/technology.
• Technical and functional understanding of corporate standard client devices for purpose of deployment, support and customer education at an Intermediate level.
• Understanding of network infrastructure and protocols at an intermediate skill level.
• Dynamic knowledge of current technological developments/trends in area of healthcare with the ability to evaluate emerging technologies and identify their potential impact within the existing environment at an intermediate level.
• Intermediate level ability to identify technical specifications to meet customer needs including operating systems, network protocols, application configuration.
• Ability to analyze complex problems and provide solutions using technology and/or process at the Intermediate skill level.
• Intermediate experience in project management, planning, organizing, and adapting within a multi-department, multi-tasking environment.
• Serve as escalation point for peer resources, support tasks, project tasks in support of team and organizational goals at a Novice level.
• Intermediate interpersonal skills, flexibility, and customer service orientation.
• Practical (intermediate) ability to communicate effectively, both orally and in writing.
• Practical (intermediate) ability to communicate technical information to non-technical personnel.

Qualifications

• Associate's Degree/Technical school or equivalent.
• At least 2 years of relevant experience in the field.
• Expereince handling high-level clinical hardware.
• Preferred Bachelor's Degree or equivalent 3 or more years of relevant experience in the field.
• Experience supporting client, clinical and medical technologies and systems.
• Experience in event correlation/log analysis, failure analysis/reporting, root cause analysis, risk assessment and troubleshooting.

About Corewell Health

As a team member at Corewell Health, you will play an essential role in delivering personalized health care to our patients, members and our communities. We are committed to cultivating and investing in YOU. Our top-notch teams are comprised of collaborators, leaders and innovators that continue to build on one shared mission statement - to improve health, instill humanity and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence.

Benefits

• Comprehensive benefits package to meet your financial, health, and work/life balance goals.
• On-demand pay program powered by Payactiv
• Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!
• Optional identity theft protection, home and auto insurance
• Traditional and Roth retirement options with service contribution and match savings
• Eligibility for benefits is determined by employment type and status

Work Location

Primary Location SITE - Royal Oak Hospital - 3601 W 13 Mile Rd - Royal Oak

Work Details

• Department Name: Technical Field Services CHE Hospitals
• Employment Type: Full time
• Shift: Day (United States of America)
• Weekly Scheduled Hours: 40
• Hours of Work: 8:00 a.m. to 4:30 p.m.
• Days Worked: Monday to Friday
• Weekend Frequency: Variable weekends

Vaccination Requirement

We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category.

Reasonable Accommodations & Accessibility

We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.

Equal Employment Opportunity & Diversity

Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.

An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do.

Corewell Health Overview

People are at the heart of everything we do, and the inspiration for our legacy of outstanding outcomes, innovation, strong community partnerships, philanthropy and transparency. Corewell Health is a not-for-profit health system that provides health care and coverage with an exceptional team of 60,000+ dedicated people—including more than 11,500 physicians and advanced practice providers and more than 15,000 nurses providing care and services in 22 hospitals, 300+ outpatient locations and several post-acute facilities—and Priority Health, a provider-sponsored health plan serving more than 1.2 million members. Through experience and collaboration, we are reimagining a better, more equitable model of health and wellness.