Client Technology Technician

Corewell Health; Troy (MI); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Comprehensive benefits

On-demand pay

Discounts directory

Identity protection

Retirement options

Job summary

Corewell Health in Troy, MI is seeking a Technical Field Services professional to install, replace, repair and support client technology and medical equipment across outpatient sites, ensuring end-user satisfaction and alignment with DS standards.

The role involves troubleshooting, documentation, potential end-user training, testing new solutions, and collaboration on technology projects within a 40-hour workweek, Mon-Fri, 8:00 a.m. to 5:00 p.m.

Qualifications

• Must have customer-facing troubleshooting skills and ability to work across multiple outpatient sites.
• Ability to document problems and resolutions and escalate when needed.
• End-user training may be required.

Responsibilities

• Install, replace, repair and support client technology and medical equipment and their systems.
• Provide troubleshooting and documentation for technology requirements and workflows.
• Participate in testing of new client technology solutions and medical equipment; provide feedback.

Skills

Customer service

Troubleshooting

Documentation

Education

High School Diploma or equivalent

Associate's Degree / Technical school or equivalent

Job description

Job Summary

Under minimal supervision, communicates and works together with customers to configure, install, preventatively maintain, improve and troubleshoot client technologies, medical equipment, their systems and integrations that optimize the end user experience. As the point of contact for problem coordination and resolution, demonstrates customer service skills, empathy and urgency. Serves as resource on technology projects and initiatives. Documents problems and resolutions and escalates appropriately, when necessary. May perform end-user training. Participates in the testing and evaluation of new client technology solutions and medical equipment as well as implementing prototypes. Competent to work on most types of client technologies and medical equipment within a diverse customer portfolio, but at times requires guidance from others.

Essential Functions

• Under minimal supervision, working with and for the customers, responsible for the installation, replacement, repair and support of client technology, medical equipment and their systems.
• Knowledgeable about the systems used within assigned areas of responsibility, providing troubleshooting and documentation for technology requirements and workflows, while ensuring alignment with Digital Services (DS) architectural standards. Serves as primary point of contact for problem identification, and helps drive issue resolution.
• Performs event correlation/log analysis, failure analysis/reporting and root cause analysis.
• Serves as resource on technology projects, and may take part in end-user training.
• Participates in the testing of new client technology solutions and medical equipment, and provides constructive feedback throughout the process.

Qualifications

Required

• High School Diploma or equivalent
• At least 2 years of relevant experience in the field
• Able to troubleshoot hardware at multiple Outpatient sites beyond the Beaumont Service Center
• Able to work outside of regular business hours for go-live support.

Preferred

• Associate's Degree /Technical school or equivalent
• 3 or more years of relevant experience in the field
• Client technology support experience
• CRT - Microsoft A+

About Corewell Health

As a team member at Corewell Health, you will play an essential role in delivering personalized health care to our patients, members and our communities. We are committed to cultivating and investing in YOU. Our top-notch teams are comprised of collaborators, leaders and innovators that continue to build on one shared mission statement - to improve health, instill humanity and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence.

How Corewell Health cares for you

• Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here.
• On-demand pay program powered by Payactiv
• Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!
• Optional identity theft protection, home and auto insurance
• Traditional and Roth retirement options with service contribution and match savings
• Eligibility for benefits is determined by employment type and status

Primary Location

SITE - 1740 E Maple Rd - Troy

Department Name

Technical Field Services CHE Ambulatory - Corporate

Employment Type

Full time

Shift

Day (United States of America)

Weekly Scheduled Hours

40

Hours of Work

8:00 a.m. to 5:00 p.m.

Days Worked

Monday to Friday

Weekend Frequency

Variable weekends

Corewell Health Commitment to Safety and Inclusivity

Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on‑site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.

Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.

An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.

You may request assistance in completing the application process by calling 616.486.7447.