Business Office Assistant

Corewell Health; Westland (MI); On-site; USD 10,315,000 - 15,473,000; Part time

Job summary

Corewell Health is seeking a part-time Medical Receptionist at the Westland site to manage patient check-in, appointment coordination, and phone coverage while maintaining a welcoming environment.

Epic EMR experience is preferred; no prior clinical experience is required for entry-level. You will assist with billing, registration, and basic front desk duties, following HIPAA and Corewell policies.

Qualifications

• High School Diploma or equivalent required.
• Strong communication and customer service skills.
• Ability to multitask in a fast-paced reception area.
• Professional interaction with patients and staff.

Responsibilities

• Register patients and schedule appointments.
• Verify insurance and collect payments as needed.
• Answer phones and assist callers.
• Update patient information in EMR with HIPAA compliance.

Skills

Customer service

Multi-tasking

Communication skills

Ability to handle stressful situations

Education

High School Diploma or equivalent

Tools

Epic EMR

Basic computer skills

Job description

This is a Part-Time position - 12 hrs/week

Medical receptionist & Epic exp preferred

Entry level Receptionist Position

which is a great way to get into a clinical environment.

Job Summary

Under the direction of the site designate leader, perform functions relating to business and office maintenance activities including but not limited to, patient appointments, registration, billing functions, cash collection, and phone communication. Follows the guidelines according to established policies and procedures. Must demonstrate and provide good customers skills. Follows Corewell philosophy of Patient and Family Centered Care at all times.

Essential Functions

• Demonstrates strong interpersonal and communication skills while supporting patients, families, providers, and colleagues.
• Maintains a welcoming presence and is often the first to speak with patients and families.
• Serves as a professional first point of contact, ensuring interactions are respectful and responsive to age, cultural, and developmental needs.
• Accurately accesses and updates patient information within the electronic medical record (EMR/HER). Completes required documentation for each visit or procedure, including verifying patient identity, confirming provider orders, and generating exam or visit requests. Communicates necessary information to patients and families while upholding HIPAA and confidentiality standards.
• Coordinates appointment scheduling and collaborates with providers and clinical offices to support efficient patient flow.
• Provides courteous and efficient telephone support, including answering calls, assisting callers, and directing inquiries to appropriate staff or departments. Provides timely and accurate information to patients, families, and internal stakeholders.
• Maintains a calm, approachable, and team-oriented demeanor while promoting collaboration with coworkers.
• Demonstrates collaboration and approachability in all interactions.
• Monitors and replenishes supplies related to front desk needs, escalating broader inventory needs to supervisors or coordinators when appropriate.
• In a fast-paced environment, manage multiple tasks simultaneously, including phone calls, check-ins/checking out, and navigating between systems or screens. Demonstrates strong computer navigation skills, including scanning documents, managing work queues, and assisting patients with digital tools such as MyChart.
• Verifies insurance for patient eligibility and benefits and to navigate payer websites as needed. Applies general insurance knowledge for eligibility and benefit review; preferred experience includes using insurance websites for verification (applicable to East Medical Group practices)
• Retrieves, organizes, and files medical records and ancillary documents with attention to detail and accuracy.
• Operates standard office and administrative technology, including computer systems, scanners, and other common tools.
• Actively participates in safety initiatives and risk mitigating measures where appropriate and completes all position and unit safety related competencies and requirements on a timely basis.
• Performs other duties as assigned.

Qualifications

Required

• High School Diploma or equivalent.
• Strong communication skills, multi-task oriented, sensitivity to others.
• Ability to prioritize, self-motivated and ability to handle stressful situations.
• Able to accurately manage a great number of details in a fast paced environment while providing excellent customer service according to Corewell standards.

Preferred

• 1-year experience in a clinical office setting
• Basic computer skills

About Corewell Health

As a team member at Corewell Health, you will play an essential role in delivering personalized health care to our patients, members and our communities. We are committed to cultivating and investing in YOU. Our top-notch teams are comprised of collaborators, leaders and innovators that continue to build on one shared mission statement - to improve health, instill in humanity and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence.

How Corewell Health cares for you

• Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here.
• On-demand pay program powered by Payactiv
• Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!
• Optional identity theft protection, home and auto insurance
• Traditional and Roth retirement options with service contribution and match savings
• Eligibility for benefits is determined by employment type and status

Primary Location

SITE - Care Center Westland - 2001 South Merriman - Westland

Department Name

Community TB Clinic - Diversified East Oakwood Mkt

Employment Type

Part time

Shift

Day (United States of America)

Weekly Scheduled Hours

12

Hours of Work

Variable

Days Worked

Wednesday and Friday

Weekend Frequency

N/A

Safety and Drug-Free Workplace

Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.

Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.

An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.