PACS Support Analyst

Corewell Health; Royal Oak (MI); On-site; USD 55,000 - 75,000; Full time

Job summary

Corewell Health Royal Oak site is seeking an intermediate IT support professional to assist healthcare teams with systems analysis, requirements analysis, project management, and technical problem solving.

You will work under intermittent supervision, deploy and configure corporate and clinical software, support end-user devices, and communicate technical information to non-technical staff in a healthcare setting.

Qualifications

• Associate's degree or equivalent required.
• 2+ years of relevant experience in the field.
• Experience handling high-level clinical hardware.

Responsibilities

• Apply intermediate systems analysis techniques to support healthcare clients.
• Configure and support corporate and clinical software.
• Explain technical concepts to non-technical staff.
• Serve as escalation point for peers and assist with project tasks.

Skills

Systems analysis

Software setup

Device management

Network protocols

Tech trends

OS/configuration

Problem solving

Project management

Communication

Escalation point

Client education

Education

Associate's Degree/Technical school

Bachelor's Degree (preferred)

Tools

Clinical hardware

Event correlation/log analysis

Job description

Job Summary

Working alone or as part of a team under intermittent supervision, provides intermediate level support to members of the healthcare community in a complex technical and process environment with a focus on utilizing systems analysis, requirements analysis, project management, technical knowledge, problem solving, organizing and communication skills at an intermediate level.

Job Summary

Working alone or as part of a team under intermittent supervision, provides intermediate level support to members of the healthcare community in a complex technical and process environment with a focus on utilizing systems analysis, requirements analysis, project management, technical knowledge, problem solving, organizing and communication skills at an intermediate level.

Essential Functions

• Intermediate level skills in systems analysis techniques and processes.
• Intermediate knowledge of corporate and clinical software setup and configuration as used by associated customer base.
• Intermediate knowledge of corporate usage standards/policies related to end user devices/technology.
• Technical and functional understanding of corporate standard client devices for purpose of deployment, support and customer education at an Intermediate level.
• Understanding of network infrastructure and protocols at an intermediate skill level.
• Dynamic knowledge of current technological developments/trends in area of healthcare with the ability to evaluate emerging technologies and identify their potential impact within the existing environment at an intermediate level.
• Intermediate level ability to identify technical specifications to meet customer needs including operating systems, network protocols, application configuration.
• Ability to analyze complex problems and provide solutions using technology and/or process at the Intermediate skill level.
• Intermediate experience in project management, planning, organizing, and adapting within a multi-department, multi-tasking environment.
• Serve as escalation point for peer resources, support tasks, project tasks in support of team and organizational goals at a Novice level.
• Intermediate interpersonal skills, flexibility, and customer service orientation.
• Practical (intermediate) ability to communicate effectively, both orally and in writing.
• Practical (intermediate) ability to communicate technical information to non-technical personnel.

Qualifications

Required

• Associate's Degree/Technical school or equivalent
• At least 2 years of relevant experience in the field
• Expereince handling high-level clinical hardware

Preferred

• Bachelor's Degree or equivalent
• 3 or more years of relevant experience in the field
• Experience supporting client, clinical and medical technologies and systems
• Experience in event correlation/log analysis, failure analysis/reporting, root cause analysis, risk assessment and troubleshooting

About Corewell Health

As a team member at Corewell Health, you will play an essential role in delivering personalized health care to our patients, members and our communities. We are committed to cultivating and investing in YOU. Our top-notch teams are comprised of collaborators, leaders and innovators that continue to build on one shared mission statement - to improve health, instill humanity and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence.

How Corewell Health cares for you

• Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here.
• On-demand pay program powered by Payactiv
• Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!
• Optional identity theft protection, home and auto insurance
• Traditional and Roth retirement options with service contribution and match savings
• Eligibility for benefits is determined by employment type and status

Primary Location

SITE - Royal Oak Hospital - 3601 W 13 Mile Rd - Royal Oak

Department Name

Technical Field Services CHE Hospitals - Corporate

Employment Type

Full time

Shift

Day (United States of America)

Weekly Scheduled Hours

40

Hours of Work

8:00 a.m. to 4:30 p.m.

Days Worked

Monday to Friday

Weekend Frequency

Variable weekends

Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.

Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.

An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.