Client Technology Manager

ECI; Dallas (TX); Hybrid; USD 135,000 - 165,000; Full time

Benefits offered by this job

Health benefits

401(k)

Life insurance

Pet insurance

Flexible PTO

Job summary

ECI seeks a Client Technology Manager to lead IT managed services for a portfolio of clients. You will manage relationships, coordinate a technical team, and drive modernization of client infrastructure with cloud and security focus.

The role is hybrid with three days in the Dallas, TX office, offering a competitive compensation package and benefits including health, life, and retirement plans.

Qualifications

• Advanced knowledge of Windows Server and Windows 10/11.
• Administration of Microsoft 365 and Azure cloud services.
• Technical PM experience for data/infrastructure migrations and major upgrades.
• Experience with Exchange Online and Google Workspace administration.
• VMware vSphere and Hyper-V administration experience.
• Hands-on networking and security devices (Cisco, Palo Alto, Meraki).
• Incident response, disaster recovery, and business continuity experience.

Responsibilities

• Oversee technology services for a portfolio of ECI clients.
• Maintain strong client relationships and act as trusted advisor at executive levels.
• Lead projects to modernise client infrastructure via migrations and upgrades.
• Provide security recommendations and compliance alignment.
• Assist with budget forecasting, cost analysis, and documentation.
• Collaborate cross-functionally to ensure successful delivery of deployments.

Skills

Windows Server

Microsoft 365

Azure

Technical project management

Exchange Online

Google Workspace

VMware vSphere

Hyper-V

Networking & security appliances

Incident response & DR

Tools

Cisco

Palo Alto

Meraki

Job description

About ECI

About ECI

ECI is the leading global provider of managed services, cybersecurity, and business transformation for mid-market financial services organizations across the globe. From its unmatched range of services, ECI provides stability, security and improved business performance, freeing clients from technology concerns and enabling them to focus on running their businesses. More than 1,000 customers worldwide with over $3 trillion of assets under management put their trust in ECI. At ECI, we believe success is driven by passion and purpose. Our passion for technology is only surpassed by our commitment to empowering our employees around the world.

Client Technology Manager

The Client Technology Manager (CTM) is a high impact hands-on leadership role, responsible for delivering our IT managed services to a portfolio of client accounts with the support of a dedicated technical team. The CTM will manage customer relationships and expectations, liaise to internal communities and stakeholders to ensure customer success and spearhead projects to modernise client infrastructure. Recent Hands-On Technical competencies including Cloud and New Technology experience is required. Please see the "Who You Are" section below.

The Opportunity

The Client Technology Manager (CTM) is a high impact hands-on leadership role, responsible for delivering our IT managed services to a portfolio of client accounts with the support of a dedicated technical team. The CTM will manage customer relationships and expectations, liaise to internal communities and stakeholders to ensure customer success and spearhead projects to modernise client infrastructure. Recent Hands-On Technical competencies including Cloud and New Technology experience is required. Please see the "Who You Are" section below.

What you will do

• Oversee technology services for a portfolio of ECI clients.
• Maintain strong client relationship, serve as trusted strategic advisor leveraging scheduled, ad-hoc, and C-Level strategic meetings.
• Develop and maintain a deep functional knowledge of customer’s goals, technical challenges, business objectives, critical infrastructure, and proactively mitigate risk within the environment.
• Provide client-based feedback to ECI management on new needs not currently addressed within the ECI Platform with a focus on continuous improvements and enhancements.
• Assist with client facing budget forecasting, financial cost analysis reports and documentation.
• Engage with client compliance team members to provide security recommendations which cover both business and regulatory needs.
• Enable clients using latest technology trends surrounding Information Security and Cloud Services (IaaS/SaaS)
• Drive customer satisfaction through support case evaluation, task management and recurring client engagement.
• Collaborate cross-functionally to ensure successful delivery of project implementations, migrations, and upgrades, which include mail system migrations, cloud site migrations, new office constructions and new technology deployments.
• Hands-on support of client configurations as they pertain to in-house proprietary standards and best practices.
• Participate in vendor due-diligence exercises, security reviews, data integrity & availability services.
• Manage a team of Field Service Engineers and Senior Systems Engineers in supporting the client portfolios and their distributed workforce.
• Be accountable for client technical escalations and subsequent resolutions. Serve as a main point of contact and act as an escalation point to engineers.

Who you are

• Recent Advanced knowledge of Microsoft Operating Systems such as Windows Server and Windows 10/11
• Recent Administration experience with Public Cloud platforms with focus in Microsoft 365 and Azure
• Recent Experience in technical project management as applied to data/infrastructure migrations, relocations, major system upgrades, and new site deployments.
• Extensive experience in administration of e-mail platforms and security integrations such as Exchange Online and Google Workspace
• Recent Experience administering VMware vSphere and Hyper-V platforms.
• Recent Hands on experience in deployment and management of routing, switching, wireless, and security appliance technologies using vendors such as Cisco, Palo Alto Networks, and Meraki
• Proficient in incident response management during security events and high-priority escalations, as well as disaster recovery and business continuity activations

Bonus points if you have

• Experience with Managed Service Providers (MSP)
• Experience with Microsoft Modern Workplace
• Amazon Web Services (AWS) or Google Cloud Platform (GCP) administration experience
• Financial Services Industry experience
• Certifications in cloud services, network management or cyber-security, such as CCNA, CISSP, Azure Fundamentals and VCP

This role will be hybrid 3 days in office in Dallas, TX.

ECI’s culture is all about connection - connection with our clients, our technology and most importantly with each other. In addition to working with an amazing team around the world, ECI also offers a competitive compensation package and the range for this role is a maximum of $150,000 annually with flexible PTO, health benefit eligibility the first of the month, life insurance, pet insurance, 401K and so much more! If you believe you’d be a great fit and are ready for your best job ever, we’d like to hear from you!!

Love Your Job, Share Your Technology Passion, Create Your Future Here! ECI’s culture is all about connection - connection with our clients, our technology and most importantly with each other. In addition to working with an amazing team around the world, ECI also offers a competitive compensation package and so much more! If you believe you would be a great fit and are ready for your best job ever, we would like to hear from you!