Systems Engineer- Client Services (On-Site)

ECI; Boston (MA); On-site; USD 76,500 - 93,500; Full time

Benefits offered by this job

Flexible PTO

Health benefits

Life insurance

401K

Pet insurance

Job summary

ECI is seeking a Systems Engineer – Client Services (On-Site) to deliver end-user desktop support and light server administration for multiple clients in the financial services sector.

You will triage Level 1–2 incidents, perform patching and upgrades, and coordinate with third-party vendors. Travel within the Greater Boston area is required to support flagship clients.

Qualifications

• Bachelor’s degree in IT or 3+ years of equivalent technical experience.
• Proficient in O365, Windows Server, Windows 11, and Active Directory.
• Experience with VPN, MFA, Exchange Online, and SharePoint.
• Familiarity with cloud platforms and hybrid environments.
• Strong communication and customer-facing skills.

Responsibilities

• Provide end-user desktop and light server support for Windows/Office 365 environments.
• Respond to Level 1–2 service tickets and triage issues in a fast-paced setting.
• Troubleshoot connectivity, file restores, printer issues, and password resets.
• Coordinate with vendors and escalate to senior IT when needed.
• Travel to client sites within the Greater Boston area as required.

Skills

O365

Windows Server

Windows 11

Active Directory

VPN

MFA

Office Suite

SharePoint

Exchange Online

Cloud/Hybrid

Education

Bachelor's Degree in IT or related field

Tools

VMware

Azure

Job description

About ECI

ECI is the leading global provider of managed services, cybersecurity, and business transformation for mid-market financial services organizations across the globe. From its unmatched range of services, ECI provides stability, security and improved business performance, freeing clients from technology concerns and enabling them to focus on running their businesses. More than 1,000 customers worldwide with over $3 trillion of assets under management put their trust in ECI.

At ECI, we believe success is driven by passion and purpose. Our passion for technology is only surpassed by our commitment to empowering our employees around the world.

As a Systems Engineer – Client Services (On-Site), you will work with the some of the latest technology and a myriad of clients in an organization that fosters an ownership culture, in which every employee takes personal responsibility for ECI’s success.

The successful Systems Engineer – Client Services (On-Site) will “see the world through the eyes of the customer” delivering technical support to our clients in the financial services industry. Your typical day will involve a variety of opportunities in a fast-paced environment including triaging daily support incidents, desktop and light server troubleshooting, hardware and software installation, upgrades, and transformative projects.

In this onsite role, you may be designated to one or more of our flagship clients. This position requires travel between client sites within the Greater Boston area and surrounding regions.

The Opportunity

We are seeking an enthusiastic, personable, and qualified Systems Engineer – Client Services (On-Site) to join our amazing team! In this role, you will provide end-user desktop support to multiple users running Windows, Exchange and Office 365 environments.

The Systems Engineer – Client Services (On-Site) will provide desktop support and end-user server administration for all client issues while responding to Level 1 and 2 service tickets. You will work shoulder to shoulder with an awesome team and elevate all problems to the next level of support for guidance as well as contact third-party vendors for warranty service repair.

What you will do

• Resolve level 1 and 2 support cases and work orders associated with end-user issues, physical and cloud infrastructure, and project related tasks
• See the world through the eyes of the customer by setting client expectations appropriately throughout the troubleshooting process
• Resolve incidents and requests related to, but not limited to the following: Mail Application/Office 365 issues, Client/Server Connectivity issues, Time Sensitive and VIP Workstation incidents, File Restores, Remote Access incidents (Citrix and Terminal Services), Password Resets, Networked Printer Issues to name a few
• Execute basic system maintenance including software and operating system patching, software version upgrades and critical patch applications
• Provide support of Active Directory such as add/remove users, password resets, Group Policy application, task scheduling
• Interface with common technology support tools such as Remote Monitoring and Management (RMM), Mobile Device Management (MDM)
• Occasional travel within the tri-state area as needed.

Support work includes

• User desktop support – Requests and Incidents
• Effectively escalating to senior IT team members at Moore Walking the trading desk floor to assist traders with IT requests/issues
• RCA Work when not on user support tickets
• Knowledge and experience working with the above technologies and able to troubleshoot issues by reviewing/analyzing logs and event viewer processes

Who you are

• Excellent communication skills with a strong ability to articulate technical information to non-technical people. Jargon need not apply here!
• Excellent prioritization skills and an ability to see the world through the eyes of the customer
• Bachelor’s Degree in Information Technology related field, or 3+ years of equivalent combination of technical experience and education in the following:
• Microsoft Office 365 (O365)
• Microsoft Operating Systems such as Windows Server and Windows 11
• Installing and configuring computer hardware operating systems and applications
• Active Directory including account creation, modification and password resets
• Microsoft Office products including Outlook, Excel, Word, PowerPoint and SharePoint
• Client VPN setup and troubleshooting
• Understanding of e-mail and spam technologies, and how messaging flows through these systems
• Basic understanding of cyber-security concepts and technologies, such as Multi-Factor Authentication (MFA)
• Hands-on hardware experience with desktops, laptops, and servers
• Familiarity with file system support including permissions, sharing, backups and restores
• Experience with cloud platforms such as Microsoft 365 suite
• Hybrid Cloud
• AD & DCs
• Online Exchange O365 and Onprem Exchange server
• Windows 10 and 11 desktop/laptop

Bonus points if you have

• Experience with Managed Service Providers (MSP)
• Experience with VM Ware
• Experience with Azure

ECI’s culture is all about connection

connection with our clients, our technology and most importantly with each other. In addition to working with an amazing team around the world, ECI also offers a competitive compensation package and the range for this role is a maximum of $85,000 annually with flexible PTO, health benefit eligibility the first of the month, life insurance, pet insurance, 401K and so much more!

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