Systems Engineer - Client Service (On Site)

ECI; Houston (TX); On-site; USD 81,000 - 99,000; Full time

Benefits offered by this job

Flexible PTO

Health benefits

Life insurance

Pet insurance

401K

Job summary

ECI in Houston, TX is seeking a Systems Engineer to deliver end-user desktop support and server administration for Windows, Exchange, and Office 365 environments.

You will triage Level 1–2 incidents, perform patching, AD user management, and collaborate with MSP-style teams to resolve issues quickly while ensuring client satisfaction. Onsite daily work in Houston and occasional travel to client sites are expected.

Qualifications

• Bachelor’s Degree in IT or 3+ years of equivalent experience.
• Proficiency with Microsoft Office 365 and Windows 10/11.
• Strong Active Directory and Group Policy knowledge.
• Experience with VPN setup and troubleshooting.
• Familiarity with cloud platforms and hybrid cloud concepts.

Responsibilities

• Resolve Level 1–2 end-user issues and incidents.
• Perform system maintenance, patching, and upgrades.
• Manage Active Directory accounts, passwords, and group policies.
• Support Exchange Online and on-premises Exchange environments.
• Provide desktop and server administration for client issues.
• Collaborate with MSP-style teams and external vendors as needed.

Skills

O365

Windows OS

Active Directory

VPN

Cybersecurity basics

Hardware

Cloud platforms

Exchange

Education

Bachelor’s Degree in Information Technology related field

Tools

VMware

Azure

RMM

MDM

Office 365

Job description

Houston, TX, USA

Job Description

Posted Monday, July 20, 2026 at 4:00 AM

About ECI

ECIis the leading global provider of managed services, cybersecurity, and business transformation for mid-market financial services organizations across the globe. From its unmatched range of services, ECI provides stability, security and improved business performance, freeing clients from technology concerns and enabling them to focus on running their businesses. More than 1,000 customers worldwide with over $3 trillion of assets under management put their trust in ECI.

At ECI, we believe success is driven by passion and purpose. Our passion for technology is only surpassed byour commitment to empowering ouremployees around the world.

As a Systems Engineer, you will work with the some of the latest technology and a myriad of clients in an organization that fosters an ownership culture, in which every employee takes personal responsibility for ECI’s success.

The successful Systems Engineer will “see the world through the eyes of the customer” delivering technical support to our clients in the financial services industry. Your typical day will involve a variety of opportunities in a fast-paced environment including triaging daily support incidents, desktop and light server troubleshooting, hardware and software installation, upgrades, and transformative projects.

This role is onsite daily in Houston, TX.

The Opportunity:

We are seeking an enthusiastic, personable, and qualifiedSystems Engineer to join our amazing team! In this role, you will provide end-user desktop support to multiple users running Windows, Exchange and Office 365 environments.

The SystemsEngineerwill provide desktop support and end-user server administration for all client issues while responding to Level 1 and 2 service tickets. You will work shoulder to shoulder with an awesome team and elevate all problems to the next level of support for guidance as well as contact third-party vendors for warranty service repair.

What you will do:

• Resolve level 1 and 2 support cases and work orders associated with end-user issues, physical and cloud infrastructure, and project related tasks
• See the world through the eyes of the customer by setting client expectations appropriately throughout the troubleshooting process
• Resolve incidents and requests related to, but not limited to the following: Mail Application/Office 365 issues, Client/Server Connectivity issues, Time Sensitive and VIP Workstation incidents, File Restores, Remote Access incidents (Citrix and Terminal Services), Password Resets, Networked Printer Issues to name a few
• Execute basic system maintenance including software and operating system patching, software version upgrades and critical patch applications
• Provide support of Active Directory such as add/remove users, password resets, Group Policy application, task scheduling
• Interface with common technology support tools such as Remote Monitoring and Management (RMM), Mobile Device Management (MDM)
• Occasional travel to client sites and ECI core Service Region
• User desktop support – Requests and Incidents
• Effectively escalating to senior IT team members at Moore
  Walking the trading desk floor to assist traders with IT requests/issues
• RCA Work when not on user support tickets
• Knowledge and experience working with the above technologies and able to troubleshoot issues by reviewing/analyzing logs and event viewer processes

Who you are:

• Excellent communication skills with a strong ability to articulate technical information to non-technical people. Jargon need not apply here!
• Excellent prioritization skills and an ability to see the world through the eyes of the customer
• Bachelor’s Degree in Information Technology related system, or 3+ years of equivalent combination of technical experience and education in the following:
  • Microsoft Office 365 (O365)
  • Microsoft Operating Systems such as Windows Server and Windows 10/11
  • Installing and configuring computer hardware operating systems and applications
  • Active Directory including account creation, modification and password resets
  • Microsoft Office products including Outlook, Excel, Word, PowerPoint and SharePoint
  • Client VPN setup and troubleshooting
  • Understanding of e-mail and spam technologies, and how messaging flows through these systems
  • Basic understanding of cyber-security concepts and technologies, such as Multi-Factor Authentication (MFA)
  • Hands-on hardware experience with desktops, laptops, and servers
  • Familiarity with file system support including permissions, sharing, backups and restores
  • Experience with cloud platforms such as Microsoft 365 suite
  • Hybrid Cloud
  • AD & DCs
  • Online Exchange O365 and Onprem Exchange server
  • Win10 desktops/laptops

Bonus points if you have:

• Experience with Managed Service Providers (MSP)
• Experience with VM Ware
• Experience with Azure

ECI’s culture is all about connection -connection with our clients, our technology and most importantly with each other. In addition to working with an amazing team around the world, ECI also offers a competitive compensation package and the range for this role is a maximum of $90,000 annually with flexible PTO, health benefit eligibility the first of the month, life insurance, pet insurance, 401K and so much more! If you believe you’d be a great fit and are ready for your best job ever, we’d like to hear from you!!

Love Your Job, Share Your Technology Passion, Create Your Future Here!

ECI’s culture is all about connection - connection with our clients, our technology and most importantly with each other. In addition to working with an amazing team around the world, ECI also offers a competitive compensation package and so much more! If you believe you would be a great fit and are ready for your best job ever, we would like to hear from you!