Systems Engineer- Client Services (On-Site)

Eze Castle Integration, Inc.; United States; On-site; USD 51,000 - 85,000; Full time

Benefits offered by this job

Competitive compensation package

Flexible PTO

Health benefits eligibility

Life insurance

Pet insurance

401K

Job summary

Eze Castle Integration, Inc. (ECI) is seeking an onsite Systems Engineer – Client Services in the Boston area. You will deliver end-user desktop support for Windows, Exchange, and Office 365, triage incidents, manage server-related tasks, and coordinate with vendors for warranty/repairs.

This role requires travel between client sites in the Greater Boston area, strong communication, and a customer-focused mindset. A Bachelor’s in IT or 3+ years of related experience is preferred.

Qualifications

• Bachelor’s Degree in Information Technology or related field or 3+ years of equivalent technical experience
• Experience with Microsoft 365 suite, Office apps, and Exchange environments
• Familiarity with Active Directory, VPNs, and security concepts

Responsibilities

• Resolve level 1 and 2 support cases for end-user issues, infrastructure, and projects
• Provide end-user desktop support for Windows, Exchange, and Office 365 environments
• Triage incidents, escalate to senior IT teams, and coordinate third-party vendor support
• Install, patch, and maintain software and operating systems
• Travel between client sites within the Greater Boston area as needed
• Support Active Directory tasks and group policy implementations
• Assist traders on the trading desk floor with IT requests/issues
• Perform RCA work when not on tickets and review logs for issues

Skills

End-user support

Windows OS

Office 365

Active Directory

VPN setup

RMM/MDM

Log analysis

Communication

Education

Bachelor’s Degree in IT or related

3+ years equivalent experience

Tools

Azure

VMware

Exchange Server

SharePoint

Office 365 suite

Job description

Boston, MA, USA

Job Description

Posted Monday, July 20, 2026 at 4:00 AM

About ECI

ECI is the leading global provider of managed services, cybersecurity, and business transformation for mid-market financial services organizations across the globe. From its unmatched range of services, ECI provides stability, security and improved business performance, freeing clients from technology concerns and enabling them to focus on running their businesses. More than 1,000 customers worldwide with over $3 trillion of assets under management put their trust in ECI.

At ECI, we believe success is driven by passion and purpose. Our passion for technology is only surpassed by our commitment to empowering ouremployees around the world.

As a Systems Engineer – Client Services (On-Site), you will work with the some of the latest technology and a myriad of clients in an organization that fosters an ownership culture, in which every employee takes personal responsibility for ECI’s success.

The successful Systems Engineer – Client Services (On-Site) will “see the world through the eyes of the customer” delivering technical support to our clients in the financial services industry. Your typical day will involve a variety of opportunities in a fast-paced environment including triaging daily support incidents, desktop and light server troubleshooting, hardware and software installation, upgrades, and transformative projects.

ECI is the leading global provider of managed services, cybersecurity, and business transformation for mid-market financial services organizations across the globe. From its unmatched range of services, ECI provides stability, security and improved business performance, freeing clients from technology concerns and enabling them to focus on running their businesses. More than 1,000 customers worldwide with over $3 trillion of assets under management put their trust in ECI.

At ECI, we believe success is driven by passion and purpose. Our passion for technology is only surpassed by our commitment to empowering our employees around the world.

In this onsite role, you may be designated to one or more of our flagship clients. This position requires travel between client sites within the Greater Boston area and surrounding regions.

The Opportunity:

We are seeking an enthusiastic, personable, and qualified Systems Engineer – Client Services (On-Site) to join our amazing team! In this role, you will provide end-user desktop support to multiple users running Windows, Exchange and Office 365 environments.

The Systems Engineer – Client Services (On-Site) will provide desktop support and end-user server administration for all client issues while responding to Level 1 and 2 service tickets. You will work shoulder to shoulder with an awesome team and escalate all problems to the next level of support for guidance as well as contact third-party vendors for warranty service repair.

What you will do:

• Resolve level 1 and 2 support cases and work orders associated with end-user issues, physical and cloud infrastructure, and project related tasks
• See the world through the eyes of the customer by setting client expectations appropriately throughout the troubleshooting process
• Resolve incidents and requests related to, but not limited to the following: Mail Application/Office 365 issues, Client/Server Connectivity issues, Time Sensitive and VIP Workstation incidents, File Restores, Remote Access incidents (Citrix and Terminal Services), Password Resets, Networked Printer Issues to name a few
• Execute basic system maintenance including software and operating system patching, software version upgrades and critical patch applications
• Provide support of Active Directory such as add/remove users, password resets, Group Policy application, task scheduling
• Interface with common technology support tools such as Remote Monitoring and Management (RMM), Mobile Device Management (MDM)
• Occasional travel within the tri-state area as needed.
• User desktop support – Requests and Incidents
• Effectively escalating to senior IT team members at Moore
  Walking the trading desk floor to assist traders with IT requests/issues
• RCA Work when not on user support tickets
• Knowledge and experience working with the above technologies and able to troubleshoot issues by reviewing/analyzing logs and event viewer processes

Who you are:

• Excellent communication skills with a strong ability to articulate technical information to non-technical people. Jargon need not apply here!
• Excellent prioritization skills and an ability to see the world through the eyes of the customer
• Bachelor’s Degree in Information Technology related field, or 3+ years of equivalent combination of technical experience and education in the following:
  • Microsoft Office 365 (O365)
  • Microsoft Operating Systems such as Windows Server and Windows 11
  • Installing and configuring computer hardware operating systems and applications
  • Active Directory including account creation, modification and password resets
  • Microsoft Office products including Outlook, Excel, Word, PowerPoint and SharePoint
  • Client VPN setup and troubleshooting
  • Understanding of e-mail and spam technologies, and how messaging flows through these systems
  • Basic understanding of cyber-security concepts and technologies, such as Multi-Factor Authentication (MFA)
  • Hands-on hardware experience with desktops, laptops, and servers
  • Familiarity with file system support including permissions, sharing, backups and restores
  • Experience with cloud platforms such as Microsoft 365 suite
  • Hybrid Cloud
  • AD & DCs
  • Online Exchange O365 and Onprem Exchange server
  • Windows 10 and 11 desktop/laptop

Bonus points if you have:

• Experience with Managed Service Providers (MSP)
• Experience with VM Ware
• Experience with Azure

ECI’s culture is all about connection - connection with our clients, our technology and most importantly with each other. In addition to working with an amazing team around the world, ECI also offers a competitive compensation package and the range for this role is a maximum of $85,000 annually with flexible PTO, health benefit eligibility the first of the month, life insurance, pet insurance, 401K and so much more!

Love Your Job, Share Your Technology Passion, Create Your Future Here!

#LI-Onsite

ECI’s culture is all about connection - connection with our clients, our technology and most importantly with each other. In addition to working with an amazing team around the world, ECI also offers a competitive compensation package and so much more!