Client Systems Lead: Salesforce & AI-Driven Growth

Franklin Fitch; Boston (MA); Hybrid; USD 200,000 - 260,000; Full time

Benefits offered by this job

Excellent benefits

Hybrid work model

Job summary

Franklin Fitch is seeking a Client Systems Manager to lead the evolution of client-facing platforms, including Salesforce CRM and distribution technology, in a hybrid Boston environment.

The role partners with senior Sales, Marketing, and Distribution stakeholders to shape strategy and roadmaps, driving innovations in AI, automation, and real-time engagement to improve client experiences and sales productivity.

Qualifications

• Significant experience leading enterprise CRM and client engagement platforms.
• Deep Salesforce expertise, ideally in complex, customer-centric environments.
• Strong understanding of Sales, Distribution, Marketing, or Client relationship workflows.
• Ability to influence and partner with senior business stakeholders.
• Track record of driving innovation and business transformation through technology.
• Experience managing technology teams, or strong leadership capability within a player-coach environment.
• Knowledge of SaaS ecosystems, integrations, data platforms, and modern software delivery practices.

Responsibilities

• Own the strategy, roadmap, and delivery of client and distribution technology platforms.
• Serve as the primary technology partner to Sales, Marketing, and Client Relations teams.
• Lead the ongoing evolution of a large-scale Salesforce environment.
• Drive innovation around client segmentation, engagement scoring, and customer intelligence.
• Develop real-time client and prospect engagement capabilities, alerts, and workflow automation.
• Partner with business leaders to identify opportunities for technology-enabled growth.
• Manage and develop a team of engineers and technical specialists.
• Oversee third-party technology partners and vendor relationships.
• Ensure operational stability, governance, compliance, and platform excellence.
• Champion the adoption of AI-enabled capabilities across client-facing workflows.

Skills

Leadership

Strategic thinking

Stakeholder management

Change & transformation

Team development

SaaS ecosystem knowledge

Client engagement

Tools

Salesforce

Job description

Franklin Fitch is seeking a Client Systems Manager to lead the evolution of client-facing platforms, including Salesforce CRM and distribution technology, in a hybrid Boston environment.

The role partners with senior Sales, Marketing, and Distribution stakeholders to shape strategy and roadmaps, driving innovations in AI, automation, and real-time engagement to improve client experiences and sales productivity.