Client Support Technician Softdocs

CTP Skill Center; United States; Remote; USD 50,000 - 65,000; Full time

Job summary

Softdocs is seeking an entry-level Client Support Technician to handle first-line support for education and government software clients via phone, email, chat, and the client portal.

This fully remote role is available from anywhere in the US, including California. An associate degree in IT or computer science or equivalent experience is required, and 1+ year of client support, help desk, or customer service experience is preferred but not required. The role includes up to 15 percent travel.

Qualifications

• Associate degree in IT or CS or equivalent experience required.
• 1+ year of client support, help desk, or customer service experience is preferred but not required.

Responsibilities

• Provide first-line support for education/government software clients by phone, email, chat, and client portal.

Skills

First-line support

Customer service

Education

Associate degree in IT or Computer Science

Job description

Pay: $50,000-$65,000/year

Entry-level Client Support Technician at Softdocs, fully remote from anywhere in the US, including California. Provide first-line support for education and government software clients by phone, email, chat, and the client portal. An associate degree in IT or computer science or equivalent experience is required, and 1 or more years of client support, help desk, or customer service experience is preferred but not required. The role includes up to 15 percent travel.