Remote Client Support Technician - Entry Level

Bazeta; United States; Remote; USD 50,000 - 65,000; Full time

Benefits offered by this job

Medical, dental, vision coverage for,

401(k) with employer matching

Fully remote work environment

PTO and paid holidays

Professional dev. stipend

Home office stipend

Parental leave

Job summary

Softdocs is a fully remote, people-first company delivering software to schools, universities, and government agencies. We seek a Client Support Technician to diagnose and resolve routine issues, guide users through solutions, and ensure an exceptional support experience.

The role emphasizes customer empathy, patience, and clear communication in a fast-paced environment. Remote work is standard with potential travel up to 15%.

Qualifications

• Associate degree or equivalent experience in IT or related field.
• 1+ years in client support or help desk environment.
• Familiarity with Windows and common office tools.
• Strong communication and problem-solving skills.
• Remote work ability and self-motivation.

Responsibilities

• Serve as the first point of contact for clients via phone, email, chat, or portal.
• Provide technical support and guidance to end users of Softdocs software.
• Diagnose and troubleshoot routine software issues, escalate complex problems.
• Document issues, steps, and resolutions in the CRM/ticketing system.
• Perform remote troubleshooting sessions to assist clients directly.
• Communicate updates and follow-ups to ensure client satisfaction.
• Assist with testing and validating software updates and patches.
• Contribute to updating internal knowledge base and documentation.
• Participate in training to stay up to date on product enhancements.

Skills

Clear communication

Patience and empathy

Customer-focused mindset

Multitasking in fast-paced environment

Remote work self-motivation

Education

Associates degree in information technology or related field

Tools

Salesforce

Zendesk

TeamViewer

GoToAssist

Job description

Softdocs is a fully remote, people-first company delivering software to schools, universities, and government agencies. We seek a Client Support Technician to diagnose and resolve routine issues, guide users through solutions, and ensure an exceptional support experience.

The role emphasizes customer empathy, patience, and clear communication in a fast-paced environment. Remote work is standard with potential travel up to 15%.