Senior Customer Support Specialist (Fully Remote)

Alt Legal; United States; Remote; USD 60,000 - 90,000; Full time

Benefits offered by this job

Flexible vacation

Remote work options

Growth opportunities

Diverse and inclusive team

Job summary

Alt Legal is a fast-growing SaaS-based legal tech company helping IP professionals manage trademarks and IP assets. A remote-friendly role supports customers across channels and assists in building a high-performing team.

The position emphasizes data-driven support, training responsibilities, and collaboration within a diverse, growth-minded team that values learning and development.

Qualifications

• 4+ years in a client-facing SaaS or web-based role.
• Strong communication and self-management in a remote setup.
• Experience with IP docketing software is a plus.

Responsibilities

• Act as the first point of contact for customer inquiries across channels and resolve issues timely.
• Support the VP of Customer Support in recruiting, onboarding, and training new team members.
• Conduct data audits, imports, and analysis using Google Sheets; escalate system issues to product.

Skills

Client-facing communication

Google Sheets

Project management

Tools

Google Sheets

IP docketing software

Job description

• Act as the first point of contact for customer inquiries across multiple channels, ensuring timely and careful resolution.
• Support the VP of Customer Support in recruiting, onboarding, and training new team members, and maintain high support standards.
• Conduct data audits, imports, and analysis using Google Sheets, and escalate system issues to the product team.

Requirements:

• 4+ years in a client-facing role supporting SaaS or web-based solutions, with proficiency in Google Sheets and strong communication skills.
• Ability to work independently in a remote environment, manage multiple priorities, and quickly learn new concepts.
• Experience with IP docketing software is a plus, and a strong interest in technology is required.
• Flexible vacation and remote work options, with opportunities for professional growth.
• Be part of a collaborative, diverse team that values learning and development.
• Equal opportunity employer, happy to discuss reasonable accommodations.

Alt Legal is a fast-growing SaaS-based legal technology company that provides software to help IP professionals manage trademarks and other IP assets. They are a diverse, virtual team of about 50 employees who value collaboration, growth, and customer-centricity.