System Support Analyst

Advanced Operations Partners, LLC; San Francisco (CA); On-site; USD 75,000 - 115,000; Full time

Job summary

Advanced Operations Partners, LLC is seeking a seasoned Support Analyst to act as a trusted technical advisor for our clients in a fast-paced MSP environment. The role emphasizes complex problem-solving, proactive maintenance, and delivering exceptional client experiences, with a strong emphasis on communication.

You will diagnose, troubleshoot, and resolve issues across diverse environments, manage maintenance and patching, and contribute to security and compliance efforts while collaborating

Qualifications

• 3–5+ years in IT consulting, systems administration, or a comparable role.
• MSP experience strongly preferred.

Responsibilities

• Diagnose and resolve complex hardware and software issues with thorough documentation.
• Engage with clients to understand environments, analyze challenges, and maintain clear communication.
• Manage routine maintenance including updates, patch management, and system optimizations.
• Evaluate emerging technologies and recommend solutions to improve client systems and operations.
• Implement security controls (firewalls, encryption, access management) to protect data and infrastructure.
• Ensure compliance with relevant industry regulations and standards.
• Maintain detailed documentation of client environments, configurations, and procedures.
• Mentor teammates to share knowledge and elevate the team.

Skills

Networking knowledge

Virtualization

Cloud technologies

Cybersecurity

Windows/macOS administration

Ticket management

Job description

We're looking for a seasoned Support Analyst to serve as a trusted technical advisor to our clients. You'll own complex problem-solving, drive proactive IT maintenance, and deliver a consistently exceptional client experience — all within a fast-paced MSP environment.

This is a client-facing, hands-on role for someone who thrives on variety, takes ownership, and wants to work with a collaborative team that values both technical depth and communication skills.

Role Description

• Diagnose and resolve complex hardware and software issues; escape strategically and document thoroughly
• Engage directly with clients to understand their environments, analyze challenges, and maintain clear communication throughout every engagement
• Manage routine maintenance — updates, patch management, and system optimizations — across diverse client environments
• Evaluate emerging technologies and recommend solutions that improve client systems and operations
• Implement security controls — firewalls, encryption, access management — to protect client data and infrastructure
• Ensure compliance with relevant industry regulations and standards
• Maintain detailed documentation of client environments, configurations, and procedures
• Mentor and collaborate with teammates to share knowledge and elevate the team

Role Requirements

Experience

• 3–5+ years in IT consulting, systems administration, or a comparable role
• MSP experience strongly preferred

Technical Skills

• Solid grounding in network infrastructure, virtualization, cloud technologies, and cybersecurity
• Systems administration proficiency: Windows and macOS
• Comfortable managing multiple concurrent tickets and priorities

Soft Skills

• Strong client-facing presence with a customer-first mindset
• Clear communicator — written and verbal
• Detail-oriented with a high bar for quality
• Effective both independently and in team settings
• Occasional travel to client sites required
• On-call or after-hours availability may be needed on a rotating basis
• Commitment to ongoing training and professional development