Client Support Staff - Elenas Way PT

Preble Street; Portland (ME); On-site; USD 32,000 - 34,000; Part time

Benefits offered by this job

Sick time and PTO

403(b) retirement plan with employer-m

Health and dental insurance

Employee Assistance Program

Job summary

Preble Street is hiring a part-time Client Support Staff for Elena’s Way in Portland, ME. The role involves outreach, direct services to clients, crisis intervention, and contributing to case management in a 24/7 trauma-informed shelter environment.

The 20-hour/week schedule runs Wednesday to Saturday, 6:00pm–11:00pm, with shift differentials. Benefits include sick time, PTO, retirement plan with employer match, health/dental insurance, and EAP access.

Qualifications

• Education in social work or related field; experience in direct service provision to people experiencing homelessness.
• Understanding of and alignment with Preble Street’s mission; commitment to low-barrier services.

Responsibilities

• Engage with clients and provide direct services within Elena’s Way shelter.
• Provide crisis intervention and support; participate in case management activities.
• Help maintain safety in program spaces and ensure program coverage.

Skills

Communication

De-escalation

Crisis intervention

Community resources

Professional boundaries

Teamwork

Education

Social work or related field

Job description

Job Details

Job Location: Preble Street - PORTLAND, ME 04101, Elena’s Way, a Preble Street Wellness Shelter, provides shelter and intensive support services to 40 individuals experiencing homelessness and complex physical and mental health needs, in a 24-hour trauma-informed environment grounded in social work and medical best practices.

A Client Support Staff position with a part-time, 2nd shift schedule is currently available in this service-inclusive, client-centered shelter program. As part of the team providing comprehensive services to individuals accessing the Wellness Shelter, Elena’s Way Client Support Staff outreach and engage with clients, provide direct services and program coverage, maintain safety in program spaces, provide crisis intervention and support, and assist in case management activities.

The schedule for this part-time (20 hours/week) 2nd shift position is Wednesday to Saturday, 6:00pm to 11:00pm.

Qualifications

• Qualifications include education in social work or related field of study and experience in direct service provision to people experiencing homelessness, or a combination of work experience, education, and/or training likely to provide the skills, knowledge, and ability to perform the work of the Client Support Staff. Also required are an understanding of and alignment with Preble Street’s mission, positive regard for individuals accessing services for homelessness and poverty, and a commitment to providing low-barrier services.

Additional Requirements

• Strong communication, de-escalation, and crisis intervention skills; familiarity with community resources; ability to engage with and maintain professional boundaries with diverse populations; and the ability to work as part of a collaborative team.

Compensation & Benefits

The hourly rate of pay for this part-time (20 hours/week) position is $23.82 per hour. As a direct service position in a 24/7 program, this position is eligible for shift differentials of $1.00 per hour for all hours actually worked between the hours of 7:00am and 10:00pm or $2.00 per hour for all hours actually worked between the hours of 10:00 pm and 7:00 am.

• sick time and paid time off
• eligibility to enroll in the 403(b) retirement plan with employer match
• eligibility to enroll in the health and dental insurance plans with pro-rated premium contributions
• access to the Employee Assistance Program

About Preble Street

Preble Street, a 501(c)(3) nonprofit agency, has been working since 1975 to provide best practice social services that meet urgent needs and end hunger and homelessness for individuals and families in Maine living in poverty.

Equal Opportunity Employer

Preble Street is an equal opportunity employer. We do not discriminate based on race, religion, color, national origin, sex, sexual orientation, gender identity or expression, military status, age, disability, genetic information, citizenship status, or any other characteristic protected by federal, state, or local laws. We value diversity and are committed to equity and inclusion in our workplace, and we encourage applications from all qualified individuals.

Diversity and Inclusion

Preble Street recognizes that Black and Indigenous people, people of color, people from working class backgrounds, people with disabilities, LGBTQ2IA+ people and women are less likely to apply for jobs if they don’t believe they meet every qualification described in a job posting.

Our hiring process recognizes the value of various lived experiences and backgrounds when assessing candidates.

Individuals from all cultures and communities are encouraged to apply.