Hope House Shelter Supervisor

Preble Street; Bangor (ME); On-site; USD 41,000 - 45,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Employer-paid life and disability

403(b) retirement plan with employer-m

Paid time off

Job summary

Preble Street seeks a Shelter Supervisor for the Hope House shelter in Bangor. The role supports casework, housing navigation, and 24/7 program operations, ensuring high-quality services aligned with the agency mission. You will supervise staff, facilitate community-building, and document services thoroughly.

Requirements include a bachelor's in social work or related field and direct-service experience with homelessness, with a commitment to harm reduction and equity in service delivery.

Qualifications

• Bachelor's degree in social work or related field required or equivalent experience.
• Experience delivering direct services to individuals experiencing homelessness.
• Ability to lead shifts and manage program environment.
• Strong crisis intervention and trauma-informed approach.

Responsibilities

• Supervise direct-service team and manage program operations.
• Lead shifts and coordinate service provision for clients.
• Support casework, housing navigation, and community integration.
• Contribute to program development, evaluation, and grants management.
• Ensure thorough and timely documentation of services provided.

Skills

Crisis intervention

Shift leadership

Program supervision

Documentation

Education

Bachelor's degree in social work

Job description

Job Details:

Job Location: Bangor, Me - Bangor, ME, As a member of the Hope House Management Team, the Hope House Shelter Supervisor ensures the provision of high-quality services in alignment with the agency mission through the supervision of the direct-service team, functional management of the program, leadership in program activities, and provision of direct services to clients. The Supervisor also participates in program development and evaluation, resource and systems development, community relations and grants management in support of the Program Director.

The Hope House Shelter Supervisor supports casework and client support services staff in the delivery of community integration, supportive services (both milieu and individually based), and housing navigation services, including direct service provision, directing, and coaching direct service staff in service provision, and ensuring thorough and timely documentation of services provided.

Population Served: Individuals who are experiencing homelessness

Schedule: Sunday to Thursday, 6am - 2:30pm.

Qualifications:

A bachelor's degree in social work or a related field, along with experience in direct service provision to people experiencing homelessness, is required. A comparable combination of education and relevant experience will also be considered.

Required skills and knowledge:

Effective crisis intervention skills and maintain a working knowledge of the needs of vulnerable populations, including individuals with substance use disorders, mental illness, and histories of trauma. Candidates must have an understanding of the Preble Street mission and harm reduction, as well as a positive regard for individuals experiencing homelessness and/or living in poverty.

In addition, this position requires the ability to lead shifts and manage the program environment, facilitate community-building activities, coordinate service provision, ensure staff coverage, and oversee transition activities to maintain a safe and supportive space.

Compensation and Benefits

The hourly rate of pay for this full-time (40 hours/week) position is $30.78 per hour. As a direct service position in a 24/7 program, this position is eligible for shift differentials of $1.00 per hour for all hours actually worked between the hours of 7:00am and 10:00pm or $2.00 per hour for all hours actually worked between the hours of 10:00 pm and 7:00 am.

• 160 hours (4 weeks, accrued) vacation time
• 96 hours (12 days, accrued) sick time
• 32 hours personal time
• 12 Paid Holidays
• Health insurance w/ 100% employer-paid option
• Dental insurance w/ 100% employer-paid option
• Vision insurance
• Employer-paid life and disability insurance
• 403(b) retirement plan w/ employer match

Preble Street, a 501(c)(3) nonprofit agency, has been working since 1975 to provide best practice social services that meet urgent needs and end hunger and homelessness for individuals and families in Maine living in poverty.

Preble Street is an equal opportunity employer. We value diversity and are committed to equity and inclusion in our workplace. We encourage applications from all qualified individuals and consider applications for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity or expression, military status, age, disability, genetic information, citizenship status, or any other characteristic protected by federal, state, or local law.

Preble Street recognizes that Black and Indigenous people, people of color, people from working class backgrounds, people with disabilities, LGBTQ2IA+ people and women are less likely to apply for jobs if they don't believe they meet every qualification described in a job posting.

Our hiring process recognizes the value of various lived experiences and backgrounds when assessing candidates.

Individuals from all cultures and communities are encouraged to apply.