Remote Customer Support Specialist

Placements24; Willows (CA); Remote; USD 52,000 - 72,000; Full time

Benefits offered by this job

Fully remote

Flexible hours

Health, dental, vision

Paid time off

Professional development

Job summary

Placements24 is seeking a motivated Remote Customer Support Specialist to join their fully remote team. You will support customers nationwide from a remote base, troubleshooting software and hardware, and guiding users through solutions with clear communication.

You will document interactions, collaborate with engineering, and help improve knowledge bases. A 3+ year track record in customer support and proficiency with CRM and remote tools is required.

Qualifications

• 3+ years in customer support or helpdesk, remote preferred.
• Strong OS, software, and hardware knowledge.
• Clear written and verbal communication; explain technical concepts.
• Experience with remote tools and CRM systems.

Responsibilities

• Provide expert-level remote technical support via phone, email, chat, and video.
• Diagnose and resolve software and hardware issues with step-by-step guidance.
• Document interactions and resolutions in the ticketing system.
• Collaborate with engineering to identify recurring issues and improvements.
• Create knowledge base articles and user guides.

Skills

Customer support

Remote work

Technical troubleshooting

Written and verbal communication

Tools

CRM systems

Remote support tools

Ticketing system

Job description

About the Role

Our client is actively seeking a motivated and tech-savvy Remote Customer Support Specialist to join their fully remote team, supporting customers nationwide from their base in Welkom . This critical role involves providing comprehensive assistance to users, troubleshooting technical issues, and ensuring a seamless customer experience. You will be empowered to resolve complex problems, educate customers, and act as a key advocate for customer satisfaction. This is an ideal position for an experienced support professional who thrives in a remote work environment and is passionate about delivering exceptional service.

Key Responsibilities

Provide expert-level technical support and troubleshooting for customers via remote channels (phone, email, chat, video). Diagnose and resolve software and hardware issues, guiding users through step-by-step solutions. Document all customer interactions, technical issues, and resolutions in the support ticketing system with precision. Collaborate with engineering and product teams to identify recurring issues and suggest product improvements. Create and maintain knowledge base articles and user guides to empower customers and internal teams. Proactively identify opportunities to enhance customer satisfaction and loyalty through excellent support.

Requirements

Minimum of 3 years of experience in a customer support or technical helpdesk role, preferably in a remote capacity. Strong understanding of common operating systems, software applications, and hardware. Excellent communication skills, both written and verbal, with the ability to explain technical concepts clearly. Proficiency in using remote support tools and CRM systems. Demonstrated ability to manage time effectively and work independently in a remote setting. A proactive approach to problem-solving and a commitment to customer success.

Benefits

Highly competitive salary package commensurate with experience. Fully remote work arrangement with flexible hours. Comprehensive health, dental, and vision insurance plans. Generous paid time off and opportunities for professional development. A dynamic and collaborative remote team culture fostering innovation and support.