Client Support Specialist – Tech & Payments

Infinity Payment Systems; Wilmington (NC); On-site; USD 33,000 - 42,000; Full time

Benefits offered by this job

Paid time off

No nights or weekends

Hands-on experience with payment tech

Opportunities for career growth

Supportive, team-oriented environment

Build valuable skills in customer svc,

Job summary

Infinity Payment Systems in Castle Hayne, NC is seeking a Client Support Specialist. This role centers on helping merchants with questions, equipment, and payment terminals while providing friendly, patient support. Training is provided, and you’ll work with a team to resolve issues and improve customer experience.

You will troubleshoot POS hardware/software, manage support tickets, and coordinate with sales/ops. A strong communicator who enjoys helping customers will thrive.

Qualifications

• Customer-focused and able to provide a positive experience.
• Friendly, patient, and effective at communicating with customers.
• Problem solver with comfort learning new software/hardware.
• Tech-savvy and able to guide customers through issues.
• Detail oriented with accurate documentation and records.
• Organized, dependable, and able to manage multiple requests.
• Willing to learn about payment processing; prior industry experience is a plus.

Responsibilities

• Answer calls and merchant questions in a friendly, professional manner.
• Resolve everyday account, equipment, and payment-related questions.
• Listen to customers, understand needs, and guide toward solutions.
• Troubleshoot issues and keep customers informed throughout the process.
• Create and manage support tickets from start to resolution.
• Follow up to ensure issues are fully resolved.
• Escalate issues requiring additional technical or account support.
• Document interactions, issues, and solutions accurately.
• Troubleshoot POS systems and payment terminals; learn related tech.
• Assist with equipment deployment and coordination with teams.

Skills

Customer-focused

Good communicator

Problem solver

Tech comfortable

Patient & professional

Detail oriented

Organized

Dependable

Willing to learn

Tools

POS systems

Payment terminals

Connectivity hardware

Software troubleshooting

Job description

Infinity Payment Systems in Castle Hayne, NC is seeking a Client Support Specialist. This role centers on helping merchants with questions, equipment, and payment terminals while providing friendly, patient support. Training is provided, and you’ll work with a team to resolve issues and improve customer experience.

You will troubleshoot POS hardware/software, manage support tickets, and coordinate with sales/ops. A strong communicator who enjoys helping customers will thrive.