Merchant Tech Support Specialist

Global Payments Inc.; Troy (MI); On-site; USD 45,000 - 65,000; Full time

Job summary

Global Payments Inc. is seeking a Technical Support Representative to join our Merchant Technical Support Team.

You will resolve technical payment and POS issues to keep merchants running smoothly and protect business continuity. You will build client confidence through clear communication, leverage available tools to identify root causes, and contribute to continuous improvement of our support processes and documentation.

Qualifications

• Experience providing technical support or customer service in a fast-paced environment.
• Ability to investigate issues, evaluate information and apply sound judgment.
• Strong communication skills to explain technical concepts clearly to clients.
• Proficiency using computer systems, business applications and support tools.
• Commitment to accountability, continuous learning and delivering high-quality results.

Responsibilities

• Resolve technical payment and POS issues to minimize disruption.
• Build client confidence through expert problem-solving and clear communication.
• Help faster resolution by leveraging tools and research to identify root causes.
• Maintain accurate support records and insights to improve service quality.
• Share knowledge and help enhance processes and support practices.

Skills

Technical support experience

Customer service

Problem solving

Clear communication

Accountability & learning

Job description

Global Payments Inc. is seeking a Technical Support Representative to join our Merchant Technical Support Team.

You will resolve technical payment and POS issues to keep merchants running smoothly and protect business continuity. You will build client confidence through clear communication, leverage available tools to identify root causes, and contribute to continuous improvement of our support processes and documentation.