Client Support Specialist

Infinity Payment Systems; Wilmington (NC); On-site; USD 33,000 - 42,000; Full time

Benefits offered by this job

Paid time off

No nights or weekends

Hands-on experience with payment tech

Opportunities for career growth

Supportive, team-oriented environment

Build valuable skills in customer svc,

Job summary

Infinity Payment Systems in Castle Hayne, NC is seeking a Client Support Specialist. This role centers on helping merchants with questions, equipment, and payment terminals while providing friendly, patient support. Training is provided, and you’ll work with a team to resolve issues and improve customer experience.

You will troubleshoot POS hardware/software, manage support tickets, and coordinate with sales/ops. A strong communicator who enjoys helping customers will thrive.

Qualifications

• Customer-focused and able to provide a positive experience.
• Friendly, patient, and effective at communicating with customers.
• Problem solver with comfort learning new software/hardware.
• Tech-savvy and able to guide customers through issues.
• Detail oriented with accurate documentation and records.
• Organized, dependable, and able to manage multiple requests.
• Willing to learn about payment processing; prior industry experience is a plus.

Responsibilities

• Answer calls and merchant questions in a friendly, professional manner.
• Resolve everyday account, equipment, and payment-related questions.
• Listen to customers, understand needs, and guide toward solutions.
• Troubleshoot issues and keep customers informed throughout the process.
• Create and manage support tickets from start to resolution.
• Follow up to ensure issues are fully resolved.
• Escalate issues requiring additional technical or account support.
• Document interactions, issues, and solutions accurately.
• Troubleshoot POS systems and payment terminals; learn related tech.
• Assist with equipment deployment and coordination with teams.

Skills

Customer-focused

Good communicator

Problem solver

Tech comfortable

Patient & professional

Detail oriented

Organized

Dependable

Willing to learn

Tools

POS systems

Payment terminals

Connectivity hardware

Software troubleshooting

Job description

Schedule: Monday–Friday, 8:30 AM–5:30 PM

Pay: $16.00–$20.00/hour

Job Type: Full-Time

IMPORTANT LOCATION & WORK AUTHORIZATION REQUIREMENTS

This position is in Castle Hayne, NC. We are only considering candidates who live within reasonable commuting distance of Wilmington, NC.

Candidates must be authorized to work in the United States. Infinity Payment Systems does not provide visa sponsorship.

ABOUT INFINITY PAYMENT SYSTEMS

Founded in 1999, Infinity Payment Systems is a family- and veteran-owned payment processing company helping businesses succeed through payment technology, POS systems, and exceptional customer service.

We are growing and looking for a Client Support Specialist who enjoys helping people, solving problems, and learning new technology to join our team in Castle Hayne, NC.

THE ROLE

This is primarily a customer service position with a technical component.

You will be the person merchants turn to when they have questions, need help with their equipment, or run into an issue with their POS system or payment terminal.

Your ability to communicate clearly, stay patient, and work through problems with customers is just as important as your technical skills.

You do not need to be a payment-processing expert. We will train you on our systems and the payment industry. We are looking for someone who is dependable, friendly, comfortable with technology, and genuinely enjoys helping customers.

WHAT YOU'LL DO

• Answer phone calls and respond to merchant questions in a friendly, professional manner.
• Help customers resolve everyday account, equipment, and payment-related questions.
• Listen carefully to customers, understand their needs, and guide them toward solutions.
• Troubleshoot issues while keeping the customer informed throughout the process.
• Create and manage support tickets from the initial request through resolution.
• Follow up with customers to make sure their issue has been resolved.
• Escalate issues when additional technical or account support is needed.
• Document customer interactions, issues, and solutions accurately.

Light Technical & POS Support

• Help customers troubleshoot POS systems, payment terminals, connectivity, and basic software issues.
• Walk customers through simple technical solutions over the phone.
• Learn how our payment terminals, POS systems, and related technology work.
• Program, configure, test, and prepare payment equipment.
• Assist with preparing equipment for new merchant installations.
• Work with sales and operations teams to coordinate equipment deployments.
• Identify recurring issues and help the team find better solutions.

Administrative & Team Support

• Maintain accurate customer, merchant, and equipment records.
• Process equipment-related paperwork and transfers.
• Keep track of equipment and ensure orders are prepared correctly.
• Communicate with sales, operations, and technical teams.
• Help improve customer support processes and identify opportunities to make the customer experience better.

WHAT WE'RE LOOKING FOR

• Customer Focused — You enjoy helping people and providing a positive customer experience.
• A Good Communicator — You're friendly, professional, patient, and comfortable speaking with customers.
• A Problem Solver — You like figuring out what went wrong and finding a solution.
• Tech Comfortable — You don't need to be an IT expert, but you're comfortable learning new software, hardware, and technology.
• Patient & Professional — You can remain calm and helpful when a customer is frustrated.
• Detail Oriented — You pay attention to account information, equipment details, and documentation.
• Organized — You can manage multiple customer requests and follow through on open issues.
• Dependable — You show up, take ownership, and can be counted on by customers and your team.
• Willing to Learn — Payment-processing experience is a plus, but it is not required.

EXPERIENCE THAT IS A PLUS

• Call center or phone support
• Technical support or help desk
• Equipment or hardware support

You do not need previous payment-processing experience. We will train the right person.

WHY JOIN INFINITY PAYMENT SYSTEMS?

• Paid time off
• No nights or weekends
• Hands-on experience with payment technology
• Opportunities for career growth
• Supportive, team-oriented environment
• Build valuable skills in customer service, technology, payments, and operations

WHO WILL THRIVE IN THIS ROLI?

This position is a great fit for someone who likes working with people but also enjoys technology and problem-solving.

If you have strong customer service skills, are comfortable learning new technology, and like helping people when something goes wrong, we'd love to meet you.

Payment industry experience is not required. Customer service experience, a positive attitude, and a willingness to learn are what matter most.