Evening Merchant Support Specialist - PCI & Tech Help

basyspro; Lenexa (KS); On-site; USD 32,000 - 45,000; Full time

Job summary

basyspro in Lenexa, KS seeks a customer support specialist to handle inbound calls and emails during a tight 11am-8pm CST shift. You will resolve issues on the first contact and guide merchants through PCI compliance steps.

The role emphasizes proactive PCI communications, accurate documentation, and collaboration with internal teams to maintain high service levels and data integrity.

Qualifications

• Experience delivering first call resolution for inbound customer inquiries.
• Knowledge of PCI compliance standards and related questionnaires.
• Ability to document issues and resolutions clearly and promptly.

Responsibilities

• Serve as the first line of support for merchant and partner issues.
• Research and resolve product or service problems, documenting results.
• Coordinate with internal teams to ensure high-quality support across products.
• Assist merchants with PCI compliance needs, questionnaires, and scans.
• Handle inbound/outbound calls, emails, and live chat with timely responses.
• Update merchant information and escalate when necessary.

Skills

Customer support

PCI compliance awareness

Communication skills

Problem solving

Documentation

Job description

basyspro in Lenexa, KS seeks a customer support specialist to handle inbound calls and emails during a tight 11am-8pm CST shift. You will resolve issues on the first contact and guide merchants through PCI compliance steps.

The role emphasizes proactive PCI communications, accurate documentation, and collaboration with internal teams to maintain high service levels and data integrity.