Customer Support Champion

isolved; Dubuque (IA); On-site; USD 20,664,000 - 26,174,000; Full time

Job summary

isolved is seeking Customer Support Representatives in Dubuque, IA to serve as the front line of client support. The role emphasizes entrepreneurial, high-performing teamwork and quality service for clients.

Responsibilities include handling high volumes of calls and emails, researching inquiries, and documenting communications while following SOPs. Isolved values customer care, training, and ongoing performance improvement.

Qualifications

• High school diploma or equivalent.
• Excellent written, oral, and communication skills.
• Strong customer service orientation and problem resolution skills.
• Excellent interpersonal skills.
• Successful completion of isolved Base Camp.

Responsibilities

• Maintains a high rate of isolved client retention through superior customer service.
• Respond accurately to a large volume of support calls and emails in a timely manner with a high degree of professionalism.
• Research and resolve inquiries
• Appropriately escalate issues for clients and participants as prescribed by standard operating procedures.
• Accurately document all communications.
• Accurately complete all assigned processing tasks.
• Participate in customer service training related to knowledge and skill enhancements.
• Additional duties as assigned.

Skills

Excellent written communication

Excellent oral communication

Strong customer service orientation

Problem resolution skills

Interpersonal skills

Education

High school diploma or equivalent

Successful completion of isolved Base Camp

Job description

isolved is seeking Customer Support Representatives in Dubuque, IA to serve as the front line of client support. The role emphasizes entrepreneurial, high-performing teamwork and quality service for clients.

Responsibilities include handling high volumes of calls and emails, researching inquiries, and documenting communications while following SOPs. Isolved values customer care, training, and ongoing performance improvement.