Client Support Specialist

Barrett Distribution Centers, Inc.; Baltimore (MD); On-site; USD 26,000 - 37,000; Full time

Job summary

Barrett Distribution Centers, Inc. is seeking a Client Support Specialist to deliver superior customer service by actively listening and communicating with customers and coordinating with warehouse operations.

Responsibilities include handling inbound/outbound paperwork, data entry, invoicing, and monitoring order fulfillment while ensuring SLAs are met and compliance is followed. The role requires strong written/verbal English skills and familiarity with Salesforce.

Qualifications

• Minimum of two (2) years college required.
• Experience providing customer service and meeting quality standards.

Responsibilities

• Serve as primary contact for assigned customers; maintain proactive communication with warehouse operations.
• Accurately process inbound/outbound paperwork, data entry, and reconciliations; address special requests.
• Invoice customers accurately and on time for all billing types; maintain organized billing files.
• Monitor order fulfillment end-to-end to ensure timely execution across warehouse and customer touchpoints.
• Meet customer SLAs and compliance by routing orders in portals and scheduling carriers.
• Run NCRs in Salesforce; identify and resolve discrepancies in records and reports.
• Participate in onboarding new customers and ongoing process-improvement reviews.
• Maintain and update work instructions and customer-facing correspondence.
• Stay current on industry practices including shipment terms, BOL creation, and portal routing.

Skills

Customer service

Communication skills

English proficiency

Data entry

Microsoft Excel

Spanish/English bilingual

Education

Two-year college

Tools

Salesforce

Microsoft Excel

Job description

Who We Are

Barrett Distribution Centers is a leader in providing customized third-party logistics, omni-channel distribution, and direct-to-consumer fulfillment services for customers in a variety of industries. More than anything else, we’re a trusted consultant to our customers, working tirelessly to find solutions to their business challenges.

Here at Barrett, we’re looking for smart, hard-working top performers who are interested in joining a fantastic team within a fast-growing company. If this sounds like you and you’re looking for a new home that rewards excellent work, effort, and collaboration, Barrett is the place for you!

The Position

The Client Support Specialist, reporting to the Client Support Manager, is responsible for providing excellent customer service through active listening and professional communication to identify root causes of customer issues and ensure timely resolution.

This shift works 8:00am- 4:30pm, Monday-Friday.

The compensation for this role is $23.00/hour.

How You'll Make An Impact

• Serve as primary point of contact and trusted advisor for assigned customers; maintain proactive communication and timely resolution of issues between warehouse operations and customers
• Accurately process inbound/outbound paperwork, data entry, and reconciliations; ensure special requests are addressed and followed through
• Invoice customers accurately and on time for all billing types (receiving, outbound, month-end, special services); maintain organized billing files
• Monitor order fulfillment end-to-end, ensuring successful and timely execution across warehouse and customer touchpoints
• Ensure customer SLAs and compliance requirements are met, including routing orders in customer portals and scheduling carriers per compliance guides
• Run and review Non-Compliance Reports (NCR) in Salesforce; identify and resolve discrepancies in records and reports
• Participate in new customer onboarding and ongoing process improvement reviews
• Maintain and update Work Instructions and customer-facing business correspondence regularly
• Stay current on industry practices including shipment terms, BOL creation, and web-based portal routing

Qualifications

• Minimum of two (2) years college required.
• Minimum of two (2) years’ business experience required.
• Experience must demonstrate knowledge of principles and processes for providing customer and personal services. This aptitude includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Basic knowledge of routing and working with carriers (logistics) and compliance accounts preferred.
• Basic knowledge of Salesforce and an understanding of warehouse management systems preferred.
• Must demonstrate the ability to balance competing priorities, complex situations, and tight deadlines. Strong emphasis on organizational skills and attention to detail. Critical thinker with the ability to identify a problem and provide a potential solution; knows when to expand to leadership.
• Ability to read, write, and communicate effectively in English (Bilingual Spanish/English skills preferred). Basic math skills. Must have excellent written and verbal communication skills; ability to type 40 wpm or more.
• Proficient in all Microsoft business applications such as Outlook, Excel, PowerPoint, and Word.

The above statements are intended to describe the general nature and level of work performed by employees assigned to this classification. They are not to be construed as an exhaustive list of all job duties performed by the personnel so classified.Barrett Distribution Centers is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, retaliation, national origin, ancestry, sexual orientation, gender, gender identity/expression, mental or physical disability, genetic information, choice of health insurance, marital status, age, veteran status or any other basis protected by law.