Technical Support I (Fully Remote)

Partner Company; United States; Remote; USD 55,000 - 90,000; Full time

Benefits offered by this job

Fully remote position

Job summary

Partner Company is seeking a Tier 1 technical support specialist for a leading LMS. The role involves resolving customer issues by phone and email, plus documenting knowledge base articles to aid the team.

You will join a fully remote, globally distributed team and collaborate with product and customer success teams. Strong English communication skills and SaaS/APIs knowledge are essential.

Qualifications

• Experience in enterprise-level technical support and strong analytical skills.
• Knowledge of web technologies, SaaS, SSO, APIs, and basic SQL.
• Excellent English communication and ability to work independently in a remote team.

Responsibilities

• Provide Tier 1 technical support to customers via phone and email, resolving issues with a leading LMS.
• Investigate, document, and escalate technical issues, and publish knowledge base articles.
• Participate in a rotating on-call schedule for high-severity incidents.

Skills

Technical support

Analytical skills

Web technologies

SaaS

SSO

APIs

SQL basics

English communication

Tools

Salesforce

Job description

• Provide Tier 1 technical support to customers via phone and email, resolving issues with a leading LMS.
• Investigate, document, and escalate technical issues, and publish knowledge base articles.
• Participate in a rotating on-call schedule for high-severity incidents.

Requirements:

• Experience in enterprise-level technical support and strong analytical skills.
• Knowledge of web technologies, SaaS, SSO, APIs, and basic SQL.
• Excellent English communication and ability to work independently in a remote team.

Preferred Qualifications:

• Experience with Blackboard Learn or other LMS platforms.
• Relevant certifications such as CompTIA A+, Linux+, or CCNA.
• Familiarity with CRM platforms like Salesforce or system administration.
• Fully remote position based in India.
• Career development and technical exposure to SaaS platforms.
• Cross-functional collaboration with product teams and customers.

Partner Company

They provide a leading learning management system (LMS) to educational institutions, helping them maintain reliable digital learning environments. The culture is customer-focused and collaborative, with a distributed team working remotely.