Customer Support Specialist

YesAstrology; United States; A distancia; USD 42.000 - 65.000; Jornada completa

Descripción de la vacante

YesAstrology is seeking a remote, full-time Customer Operations specialist who listens closely, writes clearly, and treats every question from our global community as a chance to help. You will respond to inquiries via email and helpdesk, assist with subscription and account troubleshooting, and ensure privacy while maintaining high CSAT.

Ideal candidates have 1+ years in customer service, excellent written English, and experience with common ticketing platforms.

Formación

• 1+ years of customer service in a digital SaaS, web, or ecommerce environment.
• Flawless written English communication with an empathetic, patient tone.
• Familiarity with modern support ticketing platforms (Zendesk, Freshdesk, Intercom, or Help Scout).
• Comfortable handling basic technical and calculation troubleshooting with curiosity.

Responsabilidades

• Respond promptly and empathetically to customer inquiries via email and helpdesk channels.
• Assist users with birth time/place inputs, account settings, and report delivery troubleshooting.
• Process billing inquiries, subscription changes, and refunds per policy.
• Document recurring questions and feature suggestions for product/engineering teams.
• Maintain high CSAT and uphold user privacy standards.

Conocimientos

Customer service

Written English

Empathy

Communication

Herramientas

Zendesk

Freshdesk

Intercom

Help Scout

Descripción del empleo

A remote, full-time role in Customer Operations for someone who listens closely, writes clearly, and treats every question from our global community as a chance to help.

Responsibilities

• Respond promptly and empathetically to customer inquiries via email and helpdesk ticketing channels
• Assist users with birth time and birth place inputs, account settings, and report delivery troubleshooting
• Process billing inquiries, subscription changes, and refund requests in accordance with company policy
• Document recurring user questions and feature suggestions to share with the product and engineering teams
• Maintain high customer satisfaction (CSAT) ratings and uphold user privacy standards at all times.

Requirements

• 1+ years of customer service or support experience, preferably in a digital SaaS, web, or ecommerce environment
• Flawless written English communication with an empathetic, patient, and warm tone of voice
• Familiarity with modern support ticketing platforms (Zendesk, Freshdesk, Intercom, or Help Scout)
• Comfortable handling basic technical and calculation troubleshooting with patience and curiosity
• Passion for helping people and delivering exceptional, human-centered service.