Client Support Specialist (COBRA/FBA)

iSolved HCM; Northern (KY); Hybrid; USD 32,000 - 52,000; Full time

Job summary

isolved HCM is seeking a Customer Service Representative to join a team that ensures accurate daily processing and telephone support for our benefits services. You will deliver professional service, ask probing questions, and document communications to support growth and satisfaction.

You will also assist in COBRA or FBA queues, schedule follow-ups, and escalate issues as SOPs require, while maintaining a high standard of customer care in a fast-paced environment.

Qualifications

• Experience with Microsoft Office products.
• Strong customer service, organizational and communication skills.
• Ability to multitask and work effectively in a fast paced environment.
• Ability to clearly communicate information both verbally and in writing.
• Knowledge of customer service principles; able to handle irate individuals diplomatically.
• Problem analysis, troubleshooting and problem solving skills.
• Operate basic office equipment and maintain software applications.
• Perform routine mathematical computations and tabulations accurately.
• High school diploma or equivalent required.
• 2-3 years in a professional customer facing business office environment.

Responsibilities

• Respond accurately to customer inquiries in a timely manner with professionalism.
• Use probing questions to fully uncover customer needs.
• Maintain a 'leave no stone left unturned' communication approach.
• Participate in COBRA or FBA Customer Support phone queues as needed.
• Schedule and conduct follow-ups on unresolved issues.
• Elevate issues as prescribed by SOPs.
• Document all communications accurately.
• Complete all assigned tasks accurately.
• Join customer service training for knowledge and skill enhancement.
• Perform additional duties as assigned.

Skills

Microsoft Office

Customer service

Organizational skills

Communication skills

Multitasking

Written communication

Problem solving

Office equipment

Software applications

Math computations

High school diploma

Customer-facing experience

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

isolved HCM is seeking a Customer Service Representative to join a team that ensures accurate daily processing and telephone support for our benefits services. You will deliver professional service, ask probing questions, and document communications to support growth and satisfaction.

You will also assist in COBRA or FBA queues, schedule follow-ups, and escalate issues as SOPs require, while maintaining a high standard of customer care in a fast-paced environment.