Hybrid COBRA & Benefits Support Specialist

ThrivePass; Denver (CO); Hybrid; USD 44,000 - 46,000; Full time

Benefits offered by this job

Competitive salary

Career growth opportunities

Inclusive culture

Comprehensive benefits

Job summary

ThrivePass is seeking a COBRA Product Support Specialist to lead COBRA operations for assigned accounts and ensure accurate processing, regulatory compliance, and exceptional client experiences.

You will collaborate with Client Success and Operations to manage escalations, enrollments, and day-to-day activities, delivering value to clients and participants across hybrid and remote US environments.

Qualifications

• 1+ years of experience in administrative operations, account support, client services, data management, or related field.
• Experience with digital tools, databases, and business applications.
• Proficiency in Microsoft Office, including Excel and Word.

Responsibilities

• Serve as the primary support owner for assigned key accounts and maintain understanding of plan designs and client requirements.
• Handle COBRA file processing, open enrollment support, renewals, and reporting requirements.
• Investigate and resolve complex client and participant escalations to completion.
• Collaborate with Client Success and Operations to deliver exceptional client experiences.
• Ensure compliance with COBRA regulations and internal service standards.

Skills

Detail orientation

Analytical skills

Written and verbal communication

Multi-tasking

Customer service mindset

Independent worker

Team collaboration

Tools

Microsoft Office

Job description

ThrivePass is seeking a COBRA Product Support Specialist to lead COBRA operations for assigned accounts and ensure accurate processing, regulatory compliance, and exceptional client experiences.

You will collaborate with Client Success and Operations to manage escalations, enrollments, and day-to-day activities, delivering value to clients and participants across hybrid and remote US environments.