Client Support Specialist - 176216

Piper Companies; Durham (NC); Hybrid; USD 28,000 - 36,000; Full time

Benefits offered by this job

Health plan

Vision and Dental benefits

PTO & Paid holidays

Job summary

Piper Companies is seeking a Client Support Specialist to support a growing client in the insurance industry in Durham, NC. The role is hybrid, onsite 3 days per week, and requires strong communication to handle a high volume of inbound calls while delivering exceptional client service.

Ideal candidates have a Bachelor’s degree or higher, experience with CRM systems, and the ability to multitask in a fast-paced environment. A high school diploma is required, with a degree as a plus.

Qualifications

• Bachelor's degree preferred.
• Strong verbal and written communication skills.
• Experience utilizing CRM systems and maintaining accurate records.
• Ability to multitask in a fast-paced environment.
• High school diploma or equivalent required; additional education is a plus.

Responsibilities

• Manage a high volume of inbound customer calls and provide timely, professional assistance.
• Investigate and resolve client questions related to policies, billing, account updates, and service requests.
• Document customer interactions accurately within company systems and maintain detailed records.
• Collaborate with internal departments to address escalated concerns and ensure issue resolution.
• Deliver a positive customer experience by identifying client needs and providing appropriate solutions.

Skills

Strong communication

Customer service

Multitasking

Fast-paced environment

Education

Bachelor's degree

High school diploma

Tools

CRM systems

Job description

Piper Companies is seeking a Client Support Specialist to support a growing client in the insurance industry in Durham, NC. The Client Support Specialist role requires working onsite 3 days per week in a hybrid schedule. The Client Support Specialist role is ideal for a customer-focused professional with strong communication skills and experience handling high-volume inbound calls while delivering exceptional client service.

Responsibilities of the Client Support Specialist include:

• Manage a high volume of inbound customer calls and provide timely, professional assistance.
• Investigate and resolve client questions related to policies, billing, account updates, and service requests.
• Document customer interactions accurately within company systems and maintain detailed records.
• Collaborate with internal departments to address escalated concerns and ensure issue resolution.
• Deliver a positive customer experience by identifying client needs and providing appropriate solutions.

Requirements of the Client Support Specialist include:

• Bachelor's degree preferred.
• Strong verbal and written communication skills with the ability to handle challenging conversations professionally.
• Experience utilizing CRM systems and maintaining accurate customer records.
• Ability to multitask, navigate multiple systems, and work effectively in a fast-paced environment.
• High school diploma or equivalent required; additional education is a plus.

Compensation for the Client Support Specialist include:

• $23/hour
• Full Comprehensive Benefits: Health, Vision, Dental, PTO, Paid Holiday and Sick Leave if Required by Law.
• Hybrid schedule with 3 days onsite and 2 days remote.
• This job opens for applications on 10/16/2026. Applications for this job will be accepted for at least 30 days from the posting date.