Customer Support Associate

Piper Companies; Durham (NC); Hybrid; USD 28.000 - 32.000; Vollzeit

Benefits dieser Stelle

Health, Vision, and Dental benefits

PTO

Paid holidays and sick leave

Zusammenfassung

Piper Companies is seeking a Customer Service Associate for a hybrid role in Durham, NC. This position offers hands-on training and a path to develop communication, relationship-building, and customer support skills within a growing financial services environment.

You will assist clients via email, phone, or messenger, maintain records in company systems, and work with a team to ensure a positive experience.

Qualifikationen

• Bachelor's degree is required.
• Degrees in Communications, Psychology, or related fields encouraged.
• Strong verbal and written communication skills.
• Ability to demonstrate empathy, active listening, and professionalism.
• Interest in developing a long-term professional career and gaining business experience.

Aufgaben

• Assist clients by providing information and ensuring a positive customer experience via email, messenger, or phone.
• Communicate in a professional, compassionate, and empathetic manner.
• Maintain accurate records and update client information in company systems.
• Work closely with team members to support client needs and follow up on inquiries.
• Participate in training programs to build industry knowledge.

Kenntnisse

Verbal and written communication

Empathy and active listening

Professionalism

Ausbildung

Bachelor's degree

Communications or Psychology related fields encouraged

Jobbeschreibung

Piper Companies is seeking a Customer Service Associate for a leading financial services organization. The Customer Service Associate is a hybrid opportunity requiring three days per week in Durham, NC, and is ideal for those looking to gain professional experience, strengthen their resume, and build a foundation in a client-focused environment. This role offers hands-on training and the opportunity to develop communication, relationship-building, and customer support skills within a growing industry.

Responsibilities of the Customer Service Associate include:

• Assist clients by providing information, answering questions, and ensuring a positive customer experience via email, messenger, or phone call
• Communicate with individuals in a professional, compassionate, and empathetic manner
• Maintain accurate records and update client information within company systems
• Work closely with team members to support client needs and follow up on inquiries
• Participate in training programs and professional development initiatives to build industry knowledge

Qualifications for the Customer Service Associate include:

• Bachelor's degree is Required
• Degrees in Communications, Psychology, or related fields are encouraged to apply
• Strong verbal and written communication skills
• Ability to demonstrate empathy, active listening, and professionalism
• Interest in developing a long-term professional career and gaining business experience

Compensation for the Customer Service Associate:

• Salary Range: $20-$23 per hour
• Comprehensive Benefits: Health, Vison, Dental, PTO, Paid Holiday and Sick Leave if Required by Law

This job opens for applications on 10/16/26. Applications for this job will be accepted for at least 30 days from the posting date.

Keywords: customer service associate, recent graduate, entry-level, communications major, psychology major, customer support, client services, relationship building, professional development, hybrid, career growth, early career opportunity