Customer Service Associate - 175126 - 176198

Piper Companies; Durham (NC); Hybrid; USD 28,000 - 36,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Paid time off (PTO)

Paid holidays

Job summary

Piper Companies is seeking a Customer Service Associate to support a growing client in the insurance industry in Durham, NC. The role operates in a hybrid environment with onsite days and remote flexibility, ideal for service-oriented professionals who thrive in a fast-paced call center and aim to deliver exceptional customer experiences.

Responsibilities include handling inquiries by phone, resolving policy questions, updating records, using multiple applications, and meeting service-level

Qualifications

• Strong verbal communication skills and ability to de-escalate customer concerns.
• Experience using Microsoft Office Suite and CRM/customer service software.
• Ability to multitask and work efficiently in a fast-paced environment.

Responsibilities

• Respond to incoming customer inquiries via phone with timely and professional support.
• Resolve policy-related questions, account concerns, and service requests with accuracy and attention to detail.
• Document customer interactions and updates within internal systems to maintain accurate records.
• Navigate multiple applications and resources to research information and provide effective solutions.
• Meet established service level expectations while maintaining a high standard of customer satisfaction.

Skills

Verbal communication

CRM software

MS Office

Multitasking

Customer service

Call center

Education

High School Diploma or GED

Associate's or Bachelor's degree preferred

Tools

Microsoft Office

CRM software

Job description

Piper Companies is seeking a Customer Service Associate to support a growing client in the insurance industry in Durham, NC. The Customer Service Associate role operates in a hybrid environment, requiring employees to work onsite several days per week while maintaining flexibility to work remotely. The Customer Service Associate role is ideal for a service-oriented professional who excels in a fast-paced call center setting and is passionate about delivering exceptional customer experiences.

Responsibilities of the Customer Service Associate include:

• Respond to incoming customer inquiries via phone while providing timely and professional support.
• Resolve policy-related questions, account concerns, and service requests with accuracy and attention to detail.
• Document customer interactions and updates within internal systems to maintain accurate records.
• Navigate multiple applications and resources to research information and provide effective solutions.
• Meet established service level expectations while maintaining a high standard of customer satisfaction.

Requirements of the Customer Service Associate include:

• Strong verbal communication skills with the ability to build rapport and de-escalate customer concerns.
• Ability to use Microsoft Office Suite and CRM/customer service software.
• Ability to multitask, manage competing priorities, and work efficiently in a fast-paced environment.
• High School Diploma or GED required; Associate's or Bachelor's degree preferred.

Compensation for the Customer Service Associate include:

• $23/hr
• Full Comprehensive Benefits: Health, Vision, Dental, PTO, Paid Holiday and Sick Leave if Required by Law.
• Hybrid work flexibility

This job opens for applications on 10/16/2026. Applications for this job will be accepted for at least 30 days from the posting date.

Keywords: customer service associate, customer support representative, call center representative, contact center, insurance, customer service, hybrid, Durham, inbound calls, customer experience

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