Travel Customer Support Specialist

Nexora Talent; Baltimore (MD); Remote; USD 36,000 - 48,000; Full time

Benefits offered by this job

Remote work

Travel perks

Training opportunities

Team collaboration

Job summary

Nexora Talent is seeking a Travel Customer Support Specialist to help travelers from planning to return home. You will assist with arrangements, answer questions, manage updates, and ensure clients feel confident at every step.

You will work remotely with a structured schedule, deliver clear destination guidance, resolve issues with empathy, and build lasting relationships in the travel industry. Hospitality or travel experience is welcomed but not required, and training is provided.

Qualifications

• Strong written and verbal communication.
• Customer service experience welcomed but not required.
• Excellent attention to detail and organizational abilities.
• Comfortable learning new digital tools and travel systems.

Responsibilities

• Handle inquiries via email, phone, and messaging with professionalism.
• Assist clients with itinerary changes and travel questions.
• Provide destination information, requirements, and docs guidance.
• Confirm travel details and gather post-trip feedback.
• Resolve concerns with empathy and timely communication.

Skills

Strong communication

Customer service

Attention to detail

Organizational skills

Tech savviness

Tools

Travel systems

Job description

As a Travel Customer Support Specialist, you will play a key role in supporting travelers from the moment they begin planning to the moment they return home. Your goal is to make each experience smooth and enjoyable by assisting with arrangements, answering questions, managing updates, and helping clients feel confident every step of the way. You’ll work closely with travelers to understand their preferences and provide guidance that aligns with their needs.

Key Responsibilities

• Handle incoming inquiries through email, phone, and messaging channels with professionalism.
• Assist clients with itinerary changes, cancellations, and travel-related questions.
• Provide accurate and clear destination information, requirements, and documentation guidance.
• Confirm travel details, follow up on upcoming trips, and gather feedback afterward.
• Resolve concerns with patience, empathy, and timely communication.

Benefits

• Work fully remote and set a schedule..
• Access exclusive travel perks and training opportunities.
• Join a collaborative team that supports ongoing growth and development.
• Opportunity to build strong relationships in the travel industry.

What We’re Looking For

• Strong communication skills, written and verbal.
• Customer service experience—hospitality or travel preferred but not required.
• Excellent attention to detail and ability to stay organized.
• Comfortable learning new digital tools and travel systems.
• A genuine passion for travel and helping others.