Travel Customer Support Specialist

Nexora Talent; Jacksonville (FL); Remote; USD 42,000 - 60,000; Full time

Benefits offered by this job

Remote work

Travel perks

Training opportunities

Team growth

Job summary

Nexora Talent is seeking a Travel Customer Support Specialist to guide travelers from planning through return, ensuring smooth experiences and confident choices. Youll handle inquiries via email, phone, and messaging, assist with itinerary changes, provide destination information, and follow up after trips.

A passion for travel and strong communication are essential, with remote work and ongoing training on travel systems.

Qualifications

• Strong communication skills, written and verbal.
• Customer service experience in hospitality or travel preferred but not required.
• Excellent attention to detail and ability to stay organized.
• Comfortable learning new digital tools and travel systems.
• A genuine passion for travel and helping others.

Responsibilities

• Handle incoming inquiries through email, phone, and messaging channels with professionalism.
• Assist clients with itinerary changes, cancellations, and travel-related questions.
• Provide accurate and clear destination information, requirements, and documentation guidance.
• Confirm travel details, follow up on upcoming trips, and gather feedback afterward.
• Resolve concerns with patience, empathy, and timely communication.

Skills

Strong communication

Customer service experience

Attention to detail

Tech-savvy

Passion for travel

Job description

As a Travel Customer Support Specialist, you will play a key role in supporting travelers from the moment they begin planning to the moment they return home. Your goal is to make each experience smooth and enjoyable by assisting with arrangements, answering questions, managing updates, and helping clients feel confident every step of the way. You’ll work closely with travelers to understand their preferences and provide guidance that aligns with their needs.

Key Responsibilities

• Handle incoming inquiries through email, phone, and messaging channels with professionalism.
• Assist clients with itinerary changes, cancellations, and travel-related questions.
• Provide accurate and clear destination information, requirements, and documentation guidance.
• Confirm travel details, follow up on upcoming trips, and gather feedback afterward.
• Resolve concerns with patience, empathy, and timely communication.

Benefits

• Work fully remote and set a schedule..
• Access exclusive travel perks and training opportunities.
• Join a collaborative team that supports ongoing growth and development.
• Opportunity to build strong relationships in the travel industry.

What We’re Looking For

• Strong communication skills, written and verbal.
• Customer service experience—hospitality or travel preferred but not required.
• Excellent attention to detail and ability to stay organized.
• Comfortable learning new digital tools and travel systems.
• A genuine passion for travel and helping others.