Client Support Specialist

Jobtailor; Lenexa (KS); On-site; USD 42,000 - 56,000; Full time

Job summary

Jobtailor in Lenexa, KS seeks an attentive help desk professional to support end-users for PC, server, and POS terminals. You will log issues, maintain customer relationships, and coordinate with network services and development teams to restore service. Strong communication and problem analysis skills are essential.

Two-plus years in help desk with POS experience are preferred, with a Bachelor’s degree in a technical field being a plus. This role is on-site at our Lenexa location.

Qualifications

• High School Diploma or Equivalent.
• Typically minimum 2 years relevant experience in help desk and POS Terminal experience.
• Substantial understanding of the job and ability to apply knowledge and skills across a wide range of tasks.
• Ability to handle routine to moderately difficult assignments and make decisions when resolving issues or making recommendations.
• Excellent communication skills.
• Preferred: Bachelor's Degree in computer science or a technical field.
• Preferred: Typically minimum 4 years relevant experience in help desk and POS Terminal experience.

Responsibilities

• Provide help desk support to end-users for PC, server, or mainframe applications and hardware.
• Log issues into a client support application to ensure accurate and timely technical assistance.
• Maintain and improve the organization's customer relationships through technical support.
• Interact with network services, systems software analysts, and/or applications development teams to restore service.
• Identify and correct core problems.
• Resolve merchant issues or coordinate issue resolution.
• Analyze problems described over the phone and determine the best solution.

Skills

Help Desk Support

POS Terminal Experience

Problem Analysis

Customer Relationship Management

Communication Skills

Education

High School Diploma

Bachelor's Degree (Preferred)

Tools

Client Support Application

Job description

• Provide help desk support to end-users for PC, server, or mainframe applications and hardware
• Log issues into a client support application to ensure accurate and timely technical assistance
• Maintain and improve the organization's customer relationships through technical support
• Interact with network services, systems software analysts, and/or applications development teams to restore service
• Identify and correct core problems
• Resolve merchant issues or coordinate issue resolution
• Analyze problems described over the phone and determine the best solution

Requirements

• High School Diploma or Equivalent
• Typically minimum 2 years relevant experience in help desk and POS Terminal experience
• Substantial understanding of the job and ability to apply knowledge and skills across a wide range of tasks
• Ability to handle routine to moderately difficult assignments and make decisions when resolving issues or making recommendations
• Excellent communication skills
• Ability to resolve merchant issues or coordinate issue resolution
• Ability to analyze problems described over the phone and determine the best solution
• Preferred: Bachelor's Degree in computer science or a technical field
• Preferred: Typically minimum 4 years relevant experience in help desk and POS Terminal experience

Core Competencies

Demonstrates expertise in help desk support and problem resolution, with a strong focus on customer relationship management and technical assistance for PC, server, and POS terminal issues.

Highest‑signal resume keywords

• Help Desk Support
• POS Terminal Experience
• Problem Analysis
• Customer Relationship Management
• Communication Skills

Hard Skills

• Technical Support
• Issue Resolution
• Problem Identification
• Client Support Application
• Service Restoration

Soft Skills

• Decision Making
• Interpersonal Skills

Certifications & Qualifications

• High School Diploma
• Bachelor's Degree (Preferred)

Industry Keywords

• End-User Support
• Merchant Issues
• Network Services
• Systems Software
• Applications Development