Helpdesk Support Analyst I

Jobtailor; Menomonee Falls (WI); On-site; USD 42,000 - 54,000; Full time

Job summary

Jobtailor in Menomonee Falls, WI seeks an IT Helpdesk/End-User Support specialist to provide excellent technical assistance to end-users, troubleshoot hardware, software, and change requests, and drive timely resolutions through proactive communication.

The role requires an Associate Degree and at least 1 year of related experience, with strong troubleshooting skills and the ability to configure computer equipment and peripherals, supporting system upgrades and installations.

Qualifications

• Associate degree required or equivalent experience.
• At least 1 year of related experience.
• Strong technical troubleshooting and problem‑solving skills.
• Clear, customer‑focused communicator.
• Comfortable configuring computer equipment and peripherals.
• Strong time‑management skills.

Responsibilities

• Provide excellent technical assistance to end-users.
• Troubleshoot equipment malfunctions, software errors, and change requests.
• Own timely resolution of issues through proactive communication.
• Configure computer equipment, phones, and peripherals.
• Assist with system upgrades and installations.

Skills

Technical Troubleshooting

Problem-Solving Skills

Customer-Focused Communication

Time-Management Skills

Configuration of Computer Equipment

Education

Associate Degree

Tools

Computer Equipment

Phones

Peripherals

Job description

Responsibilities

• Provide excellent technical assistance to end-users
• Troubleshoot equipment malfunctions, software errors, and change requests
• Own timely resolution of issues through proactive communication
• Configure computer equipment, phones, and peripherals
• Assist with system upgrades and installations

Requirements

• Associate degree (or equivalent experience) required
• At least 1 year of related experience
• Strong technical troubleshooting and problem‑solving skills
• Clear, customer‑focused communicator
• Comfortable configuring computer equipment and peripherals
• Strong time‑management skills

Core Competencies

Demonstrates strong technical troubleshooting and problem‑solving skills while providing excellent technical assistance to end-users. Proficient in configuring computer equipment and peripherals, ensuring timely resolution of issues through effective communication.

Highest‑signal resume keywords

• Technical Troubleshooting
• Problem‑Solving Skills
• Customer‑Focused Communication
• Time‑Management Skills
• Configuration of Computer Equipment

Hard Skills

• Technical Assistance
• Troubleshooting
• System Upgrades
• Software Errors
• Change Requests

Soft Skills

• Clear Communication
• Proactive Communication

Certifications & Qualifications

• Associate Degree

Industry Keywords

• End‑User Support
• Equipment Malfunctions

Tools & Technologies

• Computer Equipment
• Phones
• Peripherals