Client Support Specialist

U.S. Legal Support; Houston (TX); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Paid Parental Leave

Identity Protection by LifeLock

EAP — Employee Assistance Program

401(k) with Company Match

Paid Time Off

Job summary

US Legal Support in Houston, TX seeks a Client Support Coordinator to be the primary contact for clients, handling inquiries via phone and email with accuracy and professionalism. You will become a subject matter expert on our services, navigate requests, provide timely updates, and ensure a high-quality client experience through organized, detail-oriented work and strong communication.

The role requires collaboration with field teams and vendors, a proactive problem-solving mindset, and

Qualifications

• High School Diploma or equivalent.
• 3+ years of customer service, client support, account management, or client solutions experience.
• Strong verbal and written communication skills.
• Professional phone presence and email communication skills.
• Proficiency with Microsoft Office Suite and web-based applications.
• Ability to work efficiently in a fast-paced environment while managing multiple priorities.

Responsibilities

• Serve as a primary point of contact for client inquiries via phone, email, and internal communication channels.
• Respond to client questions promptly and professionally while delivering exceptional customer service.
• Research issues and implement appropriate solutions to meet client needs.
• Build and maintain positive relationships with clients and internal partners.
• Provide timely and accurate updates regarding service requests and order status.
• Ensure all client interactions reflect the high standards of U.S. Legal Support.

Skills

Attention to detail

Verbal communication

Written communication

Customer service

Relationship-building

Problem solving

Multi-tasking

Phone etiquette

Education

High School Diploma or equivalent

Associate degree or higher

Tools

Microsoft Office

CRM systems

Case management systems

Job description

US Legal Support in Houston, TX seeks a Client Support Coordinator to be the primary contact for clients, handling inquiries via phone and email with accuracy and professionalism. You will become a subject matter expert on our services, navigate requests, provide timely updates, and ensure a high-quality client experience through organized, detail-oriented work and strong communication.

The role requires collaboration with field teams and vendors, a proactive problem-solving mindset, and