Client Support Analyst

U.S.-Legal-Suppor; Houston (TX); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Comprehensive benefits package

Employee engagement activities

Job summary

U.S. Legal Support in Houston, TX is seeking a Client Support Coordinator to be the primary point of contact for clients, handling inquiries by phone and email and ensuring timely resolutions. The role requires 3+ years in customer service, strong communication, attention to detail, and the ability to work in a fast-paced environment.

A comprehensive benefits package is offered. You will collaborate with internal teams to resolve client requests and maintain knowledge of services and portal

Qualifications

• 3+ years of experience in customer service or client solutions.
• Industry experience preferred but not required.
• Prior administrative or office experience a plus.

Responsibilities

• Respond to and resolve client inquiries quickly and professionally.
• Research issues and implement appropriate solutions.
• Ability to stay organized in a high pace work environment.
• Acknowledging and entering process service requests.
• Obtaining status updates and providing to clients.
• Provide rates for process service requests.
• Partner with internal teams to resolve client requests.
• Maintain knowledge of U.S. Legal Support services and portal features.
• Meet or exceed service level expectations.
• Perform additional duties as assigned.

Skills

Customer service - 3+ years

Strong communication

Detail-oriented

Problem-solving

Team collaboration

Job description

At U.S. Legal Support, we’re committed to delivering best-in-class litigation support services to our clients nationwide. Our people are passionate, dedicated, and driven by the goal of providing exceptional service every day.

Position Summary

The Client Support Coordinator serves as the primary point of contact for clients, providing assistance via phone and email to ensure timely and accurate resolution of inquiries. This role is the subject matter expert for all services offered by U.S. Legal Support and requires strong customer service, professionalism, and problem-solving skills.

Essential Job Functions

• Respond to and resolve client inquiries quickly and professionally.
• Research issues and implement appropriate solutions.
• Ability to stay organized in a high pace work environment.
• Acknowledging and entering process service requests.
• Obtaining status updates and providing to clients.
• Provide rates for process service requests.
• Partner with internal teams to resolve client requests.
• Maintain knowledge of U.S. Legal Support services and portal features.
• Meet or exceed service level expectations.
• Perform additional duties as assigned.

Requirements

• 3+ years of experience in customer service or client solutions.
• Industry experience preferred but not required.
• Prior administrative or office experience a plus.

Skills & Attributes

• Strong attention to detail and active listening skills.
• Excellent communication and problem-solving abilities.
• Cheerful, professional, and client-focused demeanor.
• Dependable and reliable with a strong work ethic.
• Flexible and adaptable in a fast-paced environment.

We offer a comprehensive benefits package, including:

• Employee Engagement Activities and More!