Client Support Analyst: Solutions Champion

U.S.-Legal-Suppor; Houston (TX); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Comprehensive benefits package

Employee engagement activities

Job summary

U.S. Legal Support in Houston, TX is seeking a Client Support Coordinator to be the primary point of contact for clients, handling inquiries by phone and email and ensuring timely resolutions. The role requires 3+ years in customer service, strong communication, attention to detail, and the ability to work in a fast-paced environment.

A comprehensive benefits package is offered. You will collaborate with internal teams to resolve client requests and maintain knowledge of services and portal

Qualifications

• 3+ years of experience in customer service or client solutions.
• Industry experience preferred but not required.
• Prior administrative or office experience a plus.

Responsibilities

• Respond to and resolve client inquiries quickly and professionally.
• Research issues and implement appropriate solutions.
• Ability to stay organized in a high pace work environment.
• Acknowledging and entering process service requests.
• Obtaining status updates and providing to clients.
• Provide rates for process service requests.
• Partner with internal teams to resolve client requests.
• Maintain knowledge of U.S. Legal Support services and portal features.
• Meet or exceed service level expectations.
• Perform additional duties as assigned.

Skills

Customer service - 3+ years

Strong communication

Detail-oriented

Problem-solving

Team collaboration

Job description

U.S. Legal Support in Houston, TX is seeking a Client Support Coordinator to be the primary point of contact for clients, handling inquiries by phone and email and ensuring timely resolutions. The role requires 3+ years in customer service, strong communication, attention to detail, and the ability to work in a fast-paced environment.

A comprehensive benefits package is offered. You will collaborate with internal teams to resolve client requests and maintain knowledge of services and portal